Job Description
Purpose of Role:
- To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
- To coordinate, collaborate and escalate task within established timelines.
- To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.
General Requirements:
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
- Excellent oral and written communication skills.
- Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
- Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Ability to handle constantly changing flow of call flow; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Creativity Ability to think around problems and come up with creative solutions is helpful.
- Ability to work with or without direct supervision.
Qualification:
- Full Time Graduates (Batch- 2017, 2018 & 2019): Only from recognized universities
- Courses & Streams: MSC / BSC - IT OR Computer Science; B.E / B.Tech: Computer Science, IT OR MCA.
- Clear concise written and verbal communication skills.
- Willing to work in a 24*7 environment including rotational shifts.
- Passion to learn, exceed and grow into a long term career.
- Candidates who wants to pursue their career in Cloud Services - Vmware and Virtualization can apply
Desired Skills:
- Basic Knowledge of VMware and Virtualization, VMware’s Hypervisor, VMigration, Windows Server 2008/2016.VCP Certification
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id572398
Job Category IT/Software , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address
State Maharashtra
Country India
About Company
At Brennan IT, it's all about customer service. Founded in 1997 by Dave Stevens, Brennan IT started in a loft in Balmain servicing the Australian mid-market. As a team of four tech experts and enthusiasts, they shared the same passion, drive and mindset as our clients. Working fast, proactively and strategically as trusted partners and advisors for our clients, we were early pioneers in Managed IT Support and Cloud Computing. Until this day the story and the core value of exceptional customer service remains. That's why over 1000 of Australia's businesses and largest brands such as Local Government Super, Simon George & Sons, Guide Dogs, PCYC and Strandbags choose Brennan IT over other IT service providers. It is also the reason why we rank No.1 Managed Services Provider in Australia for seven consecutive years and more importantly why we still have clients' who have been with us since we started in 1997.
Brennan IT is one of Australia's leading, and most respected, technology solutions providers to the Australian Mid-market. We are the only IT company listed in the BRW Fast100 list for 7 consecutive years and we're proud to be listed by Deloitte's Australian Technology Fast 50, and Australian Technology Fast 500 since 2005. Brennan IT has also been named the #1 managed services provider in Australia, for the last 4 years and #8 globally, by international managed services research index MSPmentor 501.
Brennan IT offers an excellent remuneration package and benefits including: An awesome team of people to work with Access to the latest and greatest technology Personal and Career development High levels of reward and recognition for over achieving A company that genuinely cares about YOU Flexibility to work in the way that brings out the best in YOU The ability to do what you love, in an environment that supports YOUUp to 60 hours internal/external training per year with a range of programs available at all levels to compliment individual needsInternal coaching and mentoring to fast track leadership opportunitiesTailored individual development plans to compliment your career goalsFlexible, blended learning and offer alternatives that allow our team to develop skills at their own paceThe opportunity to complete industry certifications giving you the ability to control how you earn once certifications are successfully completed.By generating pride and passion our people are motivated and have the ability to bring out the best in others while inspiring them to achieve results. It is common to celebrate success and promote this throughout the business by recognising commitment and individual/team contributions.
Why work at Brennan IT?http://youtu.be/QmNBf1d75bg Our website provides our company overview:
Our products and services:/products-services
Brennan IT won Sophos Partner for the Year 2018/news/brennan-it-and-arrow-ecs-australia-headline-sophos-partner-awards-for-2018-499998
Regards, Dilip JoshiTalent Acquisition
Brennan IT is one of Australia's leading, and most respected, technology solutions providers to the Australian Mid-market. We are the only IT company listed in the BRW Fast100 list for 7 consecutive years and we're proud to be listed by Deloitte's Australian Technology Fast 50, and Australian Technology Fast 500 since 2005. Brennan IT has also been named the #1 managed services provider in Australia, for the last 4 years and #8 globally, by international managed services research index MSPmentor 501.
Brennan IT offers an excellent remuneration package and benefits including: An awesome team of people to work with Access to the latest and greatest technology Personal and Career development High levels of reward and recognition for over achieving A company that genuinely cares about YOU Flexibility to work in the way that brings out the best in YOU The ability to do what you love, in an environment that supports YOUUp to 60 hours internal/external training per year with a range of programs available at all levels to compliment individual needsInternal coaching and mentoring to fast track leadership opportunitiesTailored individual development plans to compliment your career goalsFlexible, blended learning and offer alternatives that allow our team to develop skills at their own paceThe opportunity to complete industry certifications giving you the ability to control how you earn once certifications are successfully completed.By generating pride and passion our people are motivated and have the ability to bring out the best in others while inspiring them to achieve results. It is common to celebrate success and promote this throughout the business by recognising commitment and individual/team contributions.
Why work at Brennan IT?http://youtu.be/QmNBf1d75bg Our website provides our company overview:
Our products and services:/products-services
Brennan IT won Sophos Partner for the Year 2018/news/brennan-it-and-arrow-ecs-australia-headline-sophos-partner-awards-for-2018-499998
Regards, Dilip JoshiTalent Acquisition
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