Trainee Executive - Global Support Jobs in Bangalore - Mystifly Consulting India Pvt Ltd
Job Description
- A crucial role in client services as the link between the Client and our back-end operations, Sales, Finance, and Relationship teams.
- Understand our products & offerings to facilitate the client needs.
- Help/clarify Client queries through phone/email/chat.
- Demonstrate the products/offerings through webinar/phone.
- Coordinate with internal teams.
- Create/update Client profile; affect payment information on our portal.
- Help Clients with password reset, login errors, email ID change, slab change and other product related support.
- Send/re-send ticket, invoice, report, statement to external or internal customers.
- Understand the issues, register with the team concerned, follow up till resolution.
- Exemplary Communication with a drive for results.
- Attitude of service and continue calm under pressure.
- Extrovert (participated in debate/quiz etc preferred.)
- Loves talking/explaining/resolve challenges.
- Aptitude to solve problem.
- Quick learner.
- Willing to work in shifts including night.
Job Particulars
About Company
Mystifly The Dream Company To Work for in Travel Technology Industry
Mystifly is an Anywhere-to-Anywhere airfare consolidation Services Company - founded in the year 2009. We have evolved into a company of international fame by powering travel organizations with an Anywhere-to-Anywhere B2B booking platform-MyFareBox, with the ability to book lowest SOTO/SITI airfares originating from any part of the world. MyFareBox is an intelligent airfare consolidation & ticketing fulfillment platform offering bookable & ticket-able content from 900+ airlines across 70 countries. The unique combination of technology and ticketing fulfillment services enhances the value proposition of the service that Mystifly delivers. With the largest inventory of airfares, travel companies in more than 55 countries have access to a plethora of published, private and market specific fares across the globe on our unique platform-MyFareBox.
Mystifly is awarded the Best Global Travel Consolidation Services at India Travel Awards in 2014 and 2015. We have been awarded by Microsoft Solution Excellence Award Code for Honor in 2014 in the Large Enterprises Solutions category. The Entrepreneur of the year 2014 and 2015 was won by our founder, CEO and MD, Mr. Rajeev Kumar.G. Further, honored at the 23rd World HRD Congress as 'Dream Companies to Work for' in Travel Technology; a reflection of our people first approach! In the year 2015 Mystifly was recognized as Best Asia Pacific Travel Technology Provider Website andWorld's Leading Airline Consolidator.
OUR PEOPLE PHILOSOPHY
At Mystifly we believe that our people are our first customers and they live the values that we stand for as an organization. People are our strength and only through them we ensure our continued success and growth. Our people policies are thus aligned with the organizational values of People, Knowledge, Innovation and Integrity. We promote performance throughclear goals, an open culture, encouraging feedback and swift action. We work towards to ensure our people get the work life balance while involved in the routine activities.
Our People want to be a part of something bigger than themselves, something they can believe in. In a nutshell, Mystifly is place where individual differences are nurtured; information is not suppressed or spun; the company adds value to employees, rather than merely extracting it from them. For more details please visit http://careers.mystifly.com/life-at-mystifly/
