Trainee - Product Specialist Jobs Opening in Mobileware Technologies at Bandra East, Mumbai

Trainee - Product Specialist

Profile Summary:

We are looking for passionate, self-motivated, tech-savvy, enthusiastic self-starter individuals, with strong organizational and interpersonal skills as well as the ability to collaborate effectively across functions with passion and enthusiasm; have a high level of communication and analytical abilities; are self-driven with a desire and capability to make a positive difference; with a growth mindset. He/she is to be an organized, innovative, detail-oriented individual; with great comminutions ability with creativity, clarity, and brevity.

The Trainee – Product Specialist will be part of the products focussed, and customer-facing, teams; and would be responsible for supporting the market research, mapping requirements to product roadmaps, and distinguishing between productized features and custom requisites for specific customer/industry. 

Engage with customers, and the technology/operations teams, to refine/articulate the requirements, and support documentation, for making it easier for the development teams to develop, and for customers to feel assured of the alignments. 

Also, support preparing responses for requests for proposals, and building content by extending market/product perspectives to internal teams.  

The main objective will be to ensure customer delight with world-class products and services.

Role and Responsibilities:-

• The Product Specialist will be responsible to support managing the product from start to finish, improving, marketing it to the right audience, and engaging through all the aspects like product strategy, development, improvement, and sales. 
• Key responsibilities, but not limited to, will be as follows:
• Work with the management team, assisting them in developing business plans, and product strategies, to achieve company revenue goals, develop a deep understanding of our suite of products/solutions/services; and support the evolution of the company's vision, strategy, and product roadmap, securing leadership buy-in and support;
• Analyze competitive marketplace and industry trends to accordingly provide inputs for business strategies for revenue generation, pricing strategies, etc.
• Engage with customers/marketplace, to identify newer business opportunities, and to suggest new products/features development, and product revisions, enhancements, and updates; and support creating user flows, wireframes, and prototypes
• Provide support for building marketing collaterals, and advertising materials, and for conducting marketing campaigns, tradeshows, and other promotional activities
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.; and maintain/monitor so documentations for all product-related activities are up to date
• Drive product functional, use case, and documentation efforts; maintain indexed knowledge repositories for easy access to future references and ease of retrieval
• Support the processes for the product backlog, defining, grooming,  and prioritizing the user stories in consonance with product priorities while maintaining technical integrity
• Conduct regular Product Management meetings for feature planning
• Coordinate with cross-functional teams to support addressing customer escalated issues and concerns in a timely manner to ensure high levels of customer satisfaction
• Conduct product training, internally and externally, especially with the market point of view, and functional user expertise assist in new product introduction and launch activities
• Leverage problem-solving skills and periodically assesses improvement opportunities in the product workflows, and  present systemization, process/product innovations, continual improvements, and opportunities to decision-makers; and may coordinate assigned organizational transformation, product build-ups, and/or continual improvements initiatives
• Manage the customer focussed systems, and reports, with the ability for configuring them for the purpose of streamlining the workflows/process monitoring, and customize/automate the reports and dashboards, for ease of monitoring and alerting for compliance, etc.

General Requirements:-

• Bachelor’s degree in Computer Science, or equivalent in a similar related field, from an institute of repute; & with typically 3 to 6 months of the relevant internship experience. A combination of education and experience may be considered in lieu.
• Understanding of technical product management, Agile, ITIL, and/or Lean-IT, is preferred
• Demonstrable passion for the products you supports and to keep expanding product knowledge. with a keen eye for spotting market trends, a willingness to inspire clients, and team members
• Good understanding of people's motivators, personality types, and behavioral aspects
• Excellent verbal, written, and presentation skills, including the ability to communicate effectively across the organization with various teams, and management; along with high attention to detail
• Demonstrate customer-centricity with a willingness to support both internal and external customers; and ability to maintain a high level of discretion, diplomacy, and confidentiality; ability to identify roadblocks and either clear them or escalate to upper management
• Tech-Savvy and proficient in Microsoft Office and has the ability to maintain the highest level of discretion, diplomacy, and confidentiality.
• Eagerness to learn, develop and grow with the business; is contributions oriented; and flexible and willing to work off-hours when required to meet deadlines
• Team player willing to pivot quickly with a nimbleness; and has strong interpersonal and relationship-building skills, with the ability to interface with technical and non-technical members of the organization