Trainee - QRT Jobs Opening in Matter Motor Works at Adalaj, Ahmedabad
Trainee - QRT
Job Description
|
Job Title: Executive – Customer Success, QRT |
Location- Ahmedabad |
Matter is a user-centric, intelligent green technology start-up, poised to break the boundaries between the automotive industry, user experience and information technology with products and services that integrate new energy, intelligent technology, and business models.
Our team is human - thoughtful, approachable, curious, reliable, and accountable. We are passionate about tackling some of the biggest challenges in technology.
About the Role:As an Executive – Customer Success, QRT, you will be responsible for monitoring and managing the operational performance of our electric two-wheeler fleet in real time. You will play a crucial role in ensuring vehicle uptime, addressing technical issues remotely, and coordinating with field teams for on-ground support. Your role will require
strong analytical skills, problem-solving abilities, and a proactive approach to ensure smooth fleet operations.
Key Responsibilities· Real-time Monitoring: Track the health, location, and performance of the EV bikes through a centralized dashboard.
· Incident Management: Identify faults, breakdowns, and anomalies in vehicle performance; initiate troubleshooting or escalate as needed.
· Remote Diagnostics: Utilize telematics data to diagnose and resolve vehicle-related issues remotely.
· Coordination: Work closely with field technicians, service teams, and customer support to ensure timely resolution of operational issues.
· Data Analysis & Reporting: Analyze data trends to predict potential failures, optimize fleet efficiency, and provide periodic reports to management.
· Customer Support Liaison: Assist in resolving customer complaints related to vehicle functionality and performance.
· Process Improvement: Identify gaps in current monitoring and response protocols; suggest and implement improvements.
· Compliance & Safety: Ensure all vehicles adhere to regulatory and safety guidelines through active monitoring and alerts.
Key Requirements:
· Diploma / Bachelor’s degree in Electronics, Electrical, Mechatronics Engineering or a related field.
· 1-3 years of experience in command center operations, fleet management may be preferred (EV industry experience is a plus).
· Strong understanding of IoT, telematics systems, and vehicle diagnostics.
· Excellent problem-solving and decision-making skills.
· Ability to work in a high-pressure environment and manage multiple priorities.
· Proficiency in data analysis tools (Excel, SQL, Power BI) is an advantage.
· Strong communication skills and the ability to collaborate with cross-functional teams.
Culture and other pointers· You have an enthusiastic desire to grow and learn.
· If you've worked at a startup before, that's a plus.
· You like working in a high accountability, high responsibility environment.
· We’re a fast-growing team. You’ll have the opportunity to have a lasting impact on our culture.
We’re not the best fit for you if:· You are satisfied with where you are in life and do not want to push to learn/grow further.
· You believe that the best products are built by following your instincts instead of listening to users.
· You are more concerned about short-term payoffs than long-term payoffs.
· You are fundamentally risk averse.
· You like working in an extremely structured environment.
MATTER is an equal opportunity employer and welcomes applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment for all employees.
More information about this Trainee - QRT Job
Please go through the below FAQs to get all answers related to the given Trainee - QRT job
- What are the job requirements to apply for this Trainee - QRT job position?
- Ans: A candidate must have a minimum of 0 to 06 Months year experience as an Trainee - QRT
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Trainee - QRT is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Trainee - QRT position?
- Ans: There are immediate 1 job openings for Trainee - QRT in our Organisation.
Job Particulars
About Company
|
Job Title: Executive – Customer Success, QRT |
Location- Ahmedabad |
Matter is a user-centric, intelligent green technology start-up, poised to break the boundaries between the automotive industry, user experience and information technology with products and services that integrate new energy, intelligent technology, and business models.
Our team is human - thoughtful, approachable, curious, reliable, and accountable. We are passionate about tackling some of the biggest challenges in technology.
About the Role:As an Executive – Customer Success, QRT, you will be responsible for monitoring and managing the operational performance of our electric two-wheeler fleet in real time. You will play a crucial role in ensuring vehicle uptime, addressing technical issues remotely, and coordinating with field teams for on-ground support. Your role will require
strong analytical skills, problem-solving abilities, and a proactive approach to ensure smooth fleet operations.
Key Responsibilities· Real-time Monitoring: Track the health, location, and performance of the EV bikes through a centralized dashboard.
· Incident Management: Identify faults, breakdowns, and anomalies in vehicle performance; initiate troubleshooting or escalate as needed.
· Remote Diagnostics: Utilize telematics data to diagnose and resolve vehicle-related issues remotely.
· Coordination: Work closely with field technicians, service teams, and customer support to ensure timely resolution of operational issues.
· Data Analysis & Reporting: Analyze data trends to predict potential failures, optimize fleet efficiency, and provide periodic reports to management.
· Customer Support Liaison: Assist in resolving customer complaints related to vehicle functionality and performance.
· Process Improvement: Identify gaps in current monitoring and response protocols; suggest and implement improvements.
· Compliance & Safety: Ensure all vehicles adhere to regulatory and safety guidelines through active monitoring and alerts.
Key Requirements:
· Diploma / Bachelor’s degree in Electronics, Electrical, Mechatronics Engineering or a related field.
· 1-3 years of experience in command center operations, fleet management may be preferred (EV industry experience is a plus).
· Strong understanding of IoT, telematics systems, and vehicle diagnostics.
· Excellent problem-solving and decision-making skills.
· Ability to work in a high-pressure environment and manage multiple priorities.
· Proficiency in data analysis tools (Excel, SQL, Power BI) is an advantage.
· Strong communication skills and the ability to collaborate with cross-functional teams.
Culture and other pointers· You have an enthusiastic desire to grow and learn.
· If you've worked at a startup before, that's a plus.
· You like working in a high accountability, high responsibility environment.
· We’re a fast-growing team. You’ll have the opportunity to have a lasting impact on our culture.
We’re not the best fit for you if:· You are satisfied with where you are in life and do not want to push to learn/grow further.
· You believe that the best products are built by following your instincts instead of listening to users.
· You are more concerned about short-term payoffs than long-term payoffs.
· You are fundamentally risk averse.
· You like working in an extremely structured environment.
