Trainees Jobs in Chandigarh,Ambala,Kurukshetra - Scope Telecom Private Limited
Trainees
Job Description
Job Summary
We are hiring for candidates for CCE Openings Bpo Inbound no target voice process
We are hiring fresher candidates for Day shift Domestic INTERNATIONAL Call Centers 6 days working Day shift for females rotational for males Only Fresher CandidateApply Key Skills Calling customer service voice support Candidate with good customer service skills would be preferred Candidate should have 0 year of experience Selected candidates will have choice to work either in Day or Night shifts Candidates with backlogs arrears in their degree can also apply Responsible for dealing with either Domestic or International…
Responsibilities and Duties
handling customers
2. handling their queries
3. handling stock
4. maintaining an excel sheet
5. check with the delivery boy
6. handling calls, emails etc
Key Skills
Basic Computer Skills
Required Experience and Qualifications
Minimum Qualifications: -10th To Graduation.
* Freshers & Experience are welcome
Benefits
Domestic/International/Night Shift
Benefits
Excellent salary and Attractive Incentives provided
* Easy Selection
Education:
- Higher Secondary(12th Pass) (Required)
Job Particulars
About Company
- Hardware (PC/Laptop/Server)
- Smartphone
- OS (Windows/Linux)
- MS Office
- Peripherals
- E-mail Client
- Other Technologies
- Participate in hardware and software reviews
- Maintain inventory of installed software and hardware
- Asset tagging
- Asset migration
- Work with hardware and software vendors
- Analyze and make recommendations for hardware and software standardization
- Ensure desktop computers interconnect seamlessly
- Document procedures, standards, best practices, configurations settings, installation sequences and back-out instructions
- Reporting & Call report
- Root Cause Analysis (RCA) of repeated calls
- Coordinate with 3rd Party vendors/OEM for suppor
- Customer Support and help desk
- Support center/Outsourced support center
- Basics of customer service
- Call logging
- ITIL Basics
- Mail etiquette
- Develop rapport with customer
- Escalation matrix
- Warranty and AMC, spare part standby
- Cross selling and upselling
- Employability
- English & Personality Development
- Windows 10 (70-697)
- Networking Essentials
- Unix and Linux
- Windows Server 2012 (70-410)
- CCNA (200-120)
- CCNA Voice (640-461)
- Backup and Storage
- Network Security
- Ethical Hacking