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Trainer Jobs in Guwahati - Pensive supremo edu pvt ltd

Trainer
Pensive supremo edu pvt ltd
1 Years
10000 - 15000 Per Month
Pensive supremo edu pvt ltd
Last Date 20 May 2018

Pensive supremo edu pvt ltd - Job Details

Date of posting: 21 Mar 18
  • Responsible for implementation and monitoring customer care and support program for 15+ branches through Customer Care Representatives (CCR) for delivering seamless customer experience.
  • Implement customer retention programs through CCRs.
  • Responsible for implementing customers life events management framework at a cluster of branches.
  • Review and closure of customer complaints received through CCRs at branches.
  • Track / participate in Branch level customer service committee meetings.
  • Assist in CSAT surveys, mystery shopping.
  • Responsible to conduct customer service audits of branches.
  • Monitoring BC outlets and ATMs on customer service aspects, feedback and complaints.
  • Responsible for recruitment, training, onboarding and performance management of CCRs.
  • Staff training on customer service, SQ programs and FPC.

Job Summary

Job Type : Full Time
Job Category : Teaching
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 Years)

About Pensive supremo edu pvt ltd

Pensive Supremo Edu Private Limited is dynamic recruitment and placement agency and HR consultancy located at Guwahati, Assam. Our comprehensive services include domestic placement/recruitment, work from home/freelancing, HR/manpower etc. Our main area of operation is Guwahati, Assam. Besides being placement and recruitment consultant, we are also career consultant and coaching Provider for all competitive exam like IBPS, SSC, Railways, and ACIO etc. Our services are being reinforced by a highly qualified team of professionals and we also have extensive networks with various companies across North East. We provide immediate placements to job seekers and also find the most efficient professionals for the client companies. We offer our services at highly competitive charges.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Teacher
M.Com, BBA/BBM, MA, BSc, BCA...
IEC Consultant State level/ HRD Consultant State level
MA, MSW, MSc

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