Job Description
- Responsible for implementation and monitoring customer care and support program for 15+ branches through Customer Care Representatives (CCR) for delivering seamless customer experience.
- Implement customer retention programs through CCRs.
- Responsible for implementing customers life events management framework at a cluster of branches.
- Review and closure of customer complaints received through CCRs at branches.
- Track / participate in Branch level customer service committee meetings.
- Assist in CSAT surveys, mystery shopping.
- Responsible to conduct customer service audits of branches.
- Monitoring BC outlets and ATMs on customer service aspects, feedback and complaints.
- Responsible for recruitment, training, onboarding and performance management of CCRs.
- Staff training on customer service, SQ programs and FPC.
Job Particulars
Role teacher trainer
Education B.Com
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id398974
Job Category Teaching
Locality Address
State Assam
Country India
About Company
Pensive Supremo Edu Private Limited is dynamic recruitment and placement agency and HR consultancy located at Guwahati, Assam. Our comprehensive services include domestic placement/recruitment, work from home/freelancing, HR/manpower etc. Our main area of operation is Guwahati, Assam. Besides being placement and recruitment consultant, we are also career consultant and coaching Provider for all competitive exam like IBPS, SSC, Railways, and ACIO etc. Our services are being reinforced by a highly qualified team of professionals and we also have extensive networks with various companies across North East. We provide immediate placements to job seekers and also find the most efficient professionals for the client companies. We offer our services at highly competitive charges.
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