UI Developers Jobs Opening in For a Client of TeamLease Digital at Andhra Pradesh
FEATURED JOBDesktop Support Engineer
organization.
2 to 9 Years 
200000 - 500000 Yearly 
Anantapur, Guntakal, Guntur, Kakinada, Kurnool, Spsr Nellore, Rajahmundry, Tirupati, Vijayawada, Visakhapatanam, Andhra Pradesh, Eluru, Kadapa, Machilipatnam, Ongole, Srikakulam, East Godavari, Vizianagaram, Krishna, West Godavari, Palnadu, Alluri Sitharama Raju, Prakasam, Bapatla, Konaseema, Parvathipuram Manyam, Chittoor, Annamayya, Y.S.R., Sri Sathya Sai, Nandyal, Anakapalli 
Job Description
Desktop Support Engineer – Roles & Responsibilities
Provide technical support to end users for desktop, laptop, printer, and peripheral-related issues.
Install, configure, and maintain Windows operating systems and desktop applications.
Troubleshoot hardware, software, network, and operating system issues.
Install, configure, and support Microsoft Office, Outlook, Teams, and other business applications.
Set up and configure new desktops, laptops, monitors, printers, and other IT equipment.
Perform user account creation, password resets, and access management using Active Directory.
Configure and support email accounts using Microsoft Outlook and Microsoft 365.
Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Install software patches, operating system updates, and antivirus solutions.
Diagnose and resolve printer, scanner, and other peripheral device issues.
Maintain IT asset inventory and update hardware/software records.
Log, track, and resolve incidents and service requests using IT ticketing systems.
Escalate complex technical issues to higher-level support teams when required.
Perform preventive maintenance to ensure optimal system performance.
Support onboarding and offboarding activities, including system setup and access provisioning.
Assist in data backup and recovery activities.
Ensure compliance with IT security policies and company standards.
Provide remote support using remote desktop tools.
Document troubleshooting steps, solutions, and technical procedures.
Coordinate with vendors for hardware warranty claims and repairs.
Deliver excellent customer service while meeting SLA (Service Level Agreement) requirements.
Required Skills
Windows 10/11 administration
Desktop and laptop hardware troubleshooting
Microsoft Office 365 / Outlook support
Active Directory user management
Basic networking (TCP/IP, DNS, DHCP, VPN)
Printer and peripheral support
Remote desktop support tools
IT ticketing systems (e.g., ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus)
Hardware installation and replacement
Strong troubleshooting and problem-solving skills
Good communication and customer support skills
Knowledge of ITIL processes is an added advantage
