UK voice Process Immediate joinee Jobs in Ambattur,Chennai - IRtrends Pvt Ltd

IRtrends Pvt Ltd - Job Details

Responsibilities:

• Contact potential or existing customers to inform them about a product or service and manage customer value.
• Answer questions about products and services relating to the company.
• Ask questions to understand customer requirements and suggest best available solutions to close deals.
• Manage customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company’s reputation.
• Go an extra mile to meet sales quota and facilitate future sales.
• Constantly seek ways how to improve on performance through lifelong learning and new skill acquirement mechanisms.
• Maintain thorough understanding of process and policies. 
• Demonstrate innovation and intuition in identifying areas requiring operational adaptation and / or improvement. 
• Interact with customers via calls to provide and process Information in response to inquiries, concerns, and requests about products and services. 

Requirements:

• Proven experience as telesales representative or other sales/customer service role is considered as an asset.
• Proven track record of successfully meeting sales quota in general or preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.
• Familiarity with MS office, Excel and PPT computer skills.
• Should possess Multitasking skills.
• Should be flexible to work in multiple shift timings based on the Projects.
• Fluent English speaking is a must.

About IRtrends Pvt Ltd