Urgent Opening For Customer Service Associate Jobs Opening in NCR HR Solutions at Gurgaon-Others, Gurgaon
Urgent Opening For Customer Service Associate
NCR HR Solutions
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Posted: 11 May 25
Job Description
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
- Escalate complex issues to senior team members or supervisors when necessary.
Key Responsibilities:
-
Customer Interaction: Respond promptly and professionally to customer inquiries through various channels such as phone, email, live chat, and in-person interactions.
-
Problem Solving: Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
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Order Processing: Assist customers with placing orders, checking order status, tracking shipments, and handling returns or exchanges.
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Product Knowledge: Maintain a deep understanding of the company’s products, services, and policies to confidently address customer questions and provide accurate information.
-
Documentation: Accurately document all customer interactions, transactions, and feedback in the company’s CRM or customer database system.
-
Customer Feedback: Gather and report customer feedback to supervisors to help improve products, services, and overall customer experience.
-
Team Collaboration: Work closely with other departments, such as sales, shipping, technical support, and quality assurance, to resolve customer issues and ensure a seamless service process.
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Compliance: Follow company procedures, policies, and standards for quality, security, and privacy when handling customer data.
-
Upselling and Cross-selling: Where appropriate, introduce customers to additional products or services that may suit their needs.
-
Conflict Resolution: Handle dissatisfied or upset customers calmly and professionally, striving to reach a positive and timely resolution.
More information about this Urgent Opening For Customer Service Associate Job
Please go through the below FAQs to get all answers related to the given Urgent Opening For Customer Service Associate job
- What are the job requirements to apply for this Urgent Opening For Customer Service Associate job position?
- Ans: A candidate must have a minimum of fresher as an Urgent Opening For Customer Service Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 20000 Monthly. The Salary will depend on the interview. This Urgent Opening For Customer Service Associate is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Urgent Opening For Customer Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Urgent Opening For Customer Service Associate position?
- Ans: There are immediate 1 job openings for Urgent Opening For Customer Service Associate in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Virtual Interview
Employment TypeFull Time
Job Id2673901
Job Category Tech Support
Locality Address Gurgaon-Others
State Haryana
Country India
About Company
NCR HR Solutions
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