US BPO Voice Process Jobs Opening in Spancore technology at 100 Feet Road, Avinashi Road, Kattoor Road, Coimbatore
US BPO voice process
Job Description
Key Responsibilities:
1. Customer Interaction
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Handle a high volume of inbound or outbound calls to assist customers with inquiries, concerns, or support requests.
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Address a variety of customer issues such as product/service information, billing queries, order status, account troubleshooting, or technical support.
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Follow predefined scripts, call flows, and compliance standards as per the client’s guidelines.
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Ensure a polite, empathetic, and professional tone throughout every interaction.
2. Problem Resolution
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Listen actively to customer concerns and investigate issues thoroughly.
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Provide accurate information and step-by-step solutions in a clear and concise manner.
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Escalate complex or unresolved queries to senior support or technical teams as per escalation protocols.
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Ensure follow-up calls or emails are made when required to ensure customer satisfaction.
3. Sales & Upselling (if applicable)
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Identify opportunities for cross-selling or upselling services/products where relevant.
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Explain promotions, pricing plans, or upgrades clearly to encourage customer retention or acquisition.
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Meet or exceed sales or conversion targets if the process includes sales responsibilities.
4. Documentation & Reporting
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Record each customer interaction accurately in the CRM or ticketing system.
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Update customer profiles with call summaries, issues addressed, and resolutions provided.
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Maintain real-time call logs and adhere to internal documentation protocols.
5. Performance & Quality Metrics
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Meet key performance indicators (KPIs) such as average handle time (AHT), first-call resolution (FCR), customer satisfaction score (CSAT), adherence, and attendance.
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Participate in regular coaching sessions, feedback meetings, and quality audits to improve performance.
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Maintain productivity and quality benchmarks as defined by the team or client.
6. Compliance & Data Security
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Adhere strictly to all data protection regulations (such as HIPAA, PCI-DSS, or other client-specific rules).
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Maintain customer confidentiality and protect sensitive personal information during calls.
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Comply with call center protocols, workplace ethics, and code of conduct guidelines.
More information about this US BPO voice process Job
Please go through the below FAQs to get all answers related to the given US BPO voice process job
- What are the job requirements to apply for this US BPO voice process job position?
- Ans: A candidate must have a minimum of fresher as an US BPO voice process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US BPO voice process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US BPO voice process position?
- Ans: There are immediate 1 job openings for US BPO voice process in our Organisation.
Job Particulars
About Company
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