US International Voice Process Job in Black And White Business Solutions at Bellandur, Bommanahalli, Hebbal, Bangalore

US International Voice Process

Hiring for Multiple MNC Bpo’s, One-day interview process.

ROLES AND RESPONSIBILITY :

• Call Handling from Customers and resolving the issues.
• Supporting the Query and do the needful.
• Reporting to the team lead.
• Proactive work to be done.
• Manage large amounts of inbound and outbound calls in a timely manner
  
• Follow communication “scripts” when handling different topics
  
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  
• Seize opportunities to upsell products when they arise.

Skills Required :

• Should be flexible with rotational Shifts

• Good English Communication Skills

• Graduates / PUC / Diploma Fresher or Experience