US International Voice Process Jobs Opening in Spancore technology at Pachapalayam,, Peelamedu, Pollachi, Coimbatore
US International Voice Process
Job Description
Key Responsibilities
-
Customer Interaction
-
Answer inbound customer calls and address their queries effectively.
-
Handle outbound calls to follow up on service requests, sales leads, or collections.
-
Provide accurate information about products, services, or processes.
-
Ensure high levels of professionalism in every interaction to create a positive customer experience.
-
-
Problem Resolution
-
Listen actively to customer concerns and complaints.
-
Troubleshoot technical or service-related issues with patience.
-
Escalate unresolved issues to senior staff or relevant departments.
-
Document complaints and feedback for continuous improvement.
-
-
Sales & Upselling
-
Promote company products or services during customer conversations.
-
Achieve monthly/quarterly sales targets or KPIs (Key Performance Indicators).
-
Handle objections tactfully and build rapport with customers.
-
-
Process Adherence
-
Follow standard operating procedures (SOPs) and scripts while interacting with customers.
-
Maintain compliance with quality standards, data protection, and company policies.
-
Ensure accurate data entry in CRM or call logging systems.
-
-
Shift & Time Zone Management
-
Work in alignment with US time zones (night shifts in India/Asia).
-
Adhere to attendance and punctuality policies, as consistency is critical in international processes.
-
Manage workload effectively during high-volume call periods.
-
-
Performance Monitoring
-
Achieve set targets for Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT).
-
Maintain high accuracy in communication and documentation.
-
Participate in regular performance reviews and feedback sessions.
-
-
Team Collaboration
-
Coordinate with colleagues, supervisors, and quality analysts to improve service delivery.
-
Share insights, best practices, and common customer pain points with the team.
-
Support training and mentoring for new hires when required.
-
More information about this US International Voice Process Job
Please go through the below FAQs to get all answers related to the given US International Voice Process job
- What are the job requirements to apply for this US International Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an US International Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US International Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US International Voice Process position?
- Ans: There are immediate 1 job openings for US International Voice Process in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE) 
