US Voice Process Executive Jobs Opening in Spancoretech at 100 Feet Road, Avinashi Road, Govt Arts College Road, Coimbatore
US Voice Process Executive
Job Description
Job Summary
We are hiring enthusiastic and goal-oriented US Voice Process Executives to join our international customer service team. The ideal candidate will be responsible for handling inbound and outbound voice-based interactions with customers located in the United States, providing assistance, resolving queries, and delivering excellent customer experiences.
This role is part of an international BPO (Business Process Outsourcing) operation and involves working during US business hours, which typically means night shifts in India. Applicants must be comfortable working during night hours and possess fluent spoken English, a neutral or American accent, and strong communication skills.
Key Responsibilities
1. Customer Interaction (Voice Process)
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Handle inbound or outbound calls to/from US-based customers.
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Provide accurate information regarding products, services, orders, billing, or technical issues.
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Understand customer concerns and provide effective resolutions in a timely manner.
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Follow company communication guidelines and maintain professionalism at all times.
2. Problem Solving & Query Resolution
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Listen actively and understand customer pain points or complaints.
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Troubleshoot problems using provided tools and scripts or escalate complex issues to senior staff or technical teams.
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Ensure first-call resolution (FCR) wherever possible and reduce repeat call instances.
3. Documentation & Reporting
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Update CRM systems or call logs with details of the interaction, including notes, actions taken, and follow-up requirements.
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Ensure accurate data entry and documentation as per internal standards.
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Maintain records of customer feedback and recurring issues to help improve service quality.
4. Sales / Upselling
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Promote new products or services based on customer profiles or business needs.
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Achieve assigned targets in upselling or cross-selling (only for sales-based voice processes).
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Follow compliance scripts and handle objections effectively.
5. Adherence & Compliance
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Comply with company policies, especially those related to data privacy, security, and quality control.
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Meet shift schedules, productivity benchmarks, quality scores, and attendance targets.
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Participate in regular training, quality audits, and coaching sessions.
More information about this US Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given US Voice Process Executive job
- What are the job requirements to apply for this US Voice Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an US Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US Voice Process Executive position?
- Ans: There are immediate 1 job openings for US Voice Process Executive in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 10th Pass (SSC), 12th Pass (HSE)
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BA, 12th Pass (HSE)
Coimbatore
Freshers
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12th Pass (HSE)
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0 to 2 Years
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B.Com, BA, BCA, 12th Pass (HSE)
Coimbatore
Freshers
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12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE) 
