US Voice Process Executive Jobs Opening in Spancoretech at 100 Feet Road, Avinashi Road, Kattoor Road, Coimbatore
US Voice Process Executive
Job Description
Key Responsibilities:
1. Inbound and Outbound Calls:
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Handle incoming calls from US customers, responding to inquiries related to products, services, orders, technical issues, account management, or billing.
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Make outbound calls for follow-up purposes, surveys, feedback collection, or promotional campaigns.
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Ensure that all customer queries are resolved accurately and efficiently within the defined service levels.
2. Customer Support & Issue Resolution:
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Assist customers by providing clear and concise information, troubleshooting issues, or offering solutions related to products or services.
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Address complaints, issues, or concerns with professionalism, maintaining a calm and empathetic tone.
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Provide personalized service to customers, ensuring that their concerns are understood and resolved to their satisfaction.
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Escalate unresolved or complex issues to supervisors or relevant departments for further assistance.
3. Adherence to Quality Standards:
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Follow the established scripts and guidelines provided for customer interactions, ensuring consistency and accuracy.
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Meet or exceed key performance indicators (KPIs) such as average handling time (AHT), first call resolution (FCR), customer satisfaction (CSAT), and call quality standards.
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Maintain accuracy in data entry, ensuring all customer interactions are properly documented and logged into the CRM or other systems.
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Adhere to company policies related to customer service, security, and confidentiality.
4. Product and Service Knowledge:
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Stay up to date with product knowledge, company policies, promotions, and procedures to offer informed solutions to customers.
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Participate in training sessions, refresher courses, and updates to ensure you are well-equipped to handle customer queries efficiently.
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Understand and communicate product features, pricing, and any updates to customers in a clear, simple manner.
5. Call Center Tools & Technology Use:
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Operate the company’s call center software, including CRM systems, call management systems, and ticketing tools.
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Ensure accurate logging of customer details, issues, and resolutions in the system for follow-up and future reference.
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Leverage knowledge bases and databases to resolve customer issues or escalate when required.
6. Cross-Selling and Up-Selling:
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Identify potential opportunities to cross-sell or up-sell products and services that align with customer needs, contributing to revenue growth.
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Present offers, packages, or promotions in a manner that enhances the customer experience and meets business goals.
More information about this US Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given US Voice Process Executive job
- What are the job requirements to apply for this US Voice Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an US Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US Voice Process Executive position?
- Ans: There are immediate 1 job openings for US Voice Process Executive in our Organisation.
Job Particulars
About Company
Coimbatore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
B.Com, BA, BCA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
