US Voice Process Jobs Opening in Span core at Peelamedu, R S Puram, Ram Nagar, Coimbatore

US Voice Process
Job Description
Job Location: Gandhipuram, Coimbatore
Key Responsibilities
1. Handling Inbound Calls
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Answer incoming calls from US-based customers promptly and professionally.
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Address queries regarding products, services, billing, or account-related issues.
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Offer accurate and clear information while maintaining a polite and empathetic tone.
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Escalate unresolved issues to higher authorities when necessary.
2. Managing Outbound Calls
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Contact US-based customers for lead generation, surveys, or follow-ups.
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Conduct telemarketing campaigns to promote products or services.
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Verify customer details and collect necessary information for business processes.
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Build rapport with customers and encourage positive engagement.
3. Providing Customer Support
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Listen actively to understand customer concerns and provide appropriate solutions.
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Troubleshoot technical or account-related issues.
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Maintain high-quality standards by following company scripts and policies.
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Ensure customer satisfaction and work towards reducing churn rates.
4. Data Entry and Documentation
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Accurately record customer details, complaints, and solutions in the company’s CRM system.
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Update records for future reference and quality audits.
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Generate daily and weekly reports on call statistics and issue resolutions.
5. Meeting Performance Metrics
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Achieve targets related to call handling time, first-call resolution (FCR), and customer satisfaction (CSAT) scores.
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Maintain service-level agreements (SLAs) set by the client or company.
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Participate in team reviews and performance improvement sessions.
More information about this US Voice Process Job
Please go through the below FAQs to get all answers related to the given US Voice Process job
- What are the job requirements to apply for this US Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an US Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US Voice Process position?
- Ans: There are immediate 1 job openings for US Voice Process in our Organisation.