USO Jobs in Gurgaon - IBM
Job Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
- Japanese – Console/ Batch monitoring operations on cross platforms
- Expected to do the work according to SOP’s (In Japanese).
- Translation and Interpretation of instruction from clients (as required).
- Communication with stake holders in Japan /India.
- Act as the central communication point for interpretation and translation.
- Prioritize various task based on business impact to the client.
- Handle production operating system resource availability.
- Perform root cause analysis, resolution and / or critical issue for production systems.
- Monitoring various Job status and Late queue etc.
- Monitor scheduled batch jobs and batch cycles, resolving any non-application scheduling conflicts.
- Monitoring for SLA checklist and make sure of the SLA jobs completion within the given SLA time
- Performing Adhoc requests like Demanding, Cancelling, Holding Jobs.
- Alerts monitoring and Ticket Raising for outstanding messages
- Execute recovery procedures for production operating systems, devices and reply to control commands
- Facilitate the SWAT/Service Recovery Team meeting
- Adopt Agile methodology and work as per same.
- Develop working relationships with support and delivery teams, management and liaise with support areas as required.
- Train and mentor other team members
- Participate in daily Operations meetings
Required Technical and Professional Expertise
- Japanese Language and basic MS Office(Power Point, Excel, Word )
Preferred Technical and Professional Expertise
- Netcool, MR, TEC Tool, MF consoles etc
Job Particulars
Education Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1219934
Job Category Tech Support
Locality Address
State Haryana
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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