Voice Customer Service Jobs Opening in Live Connections at Sector 38, Noida, Sector 50, Noida, Sector 62, Noida, Noida
Job Description
Details of the position:
|
Role: |
Customer Service-International Voice |
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Location: |
WFO (5 Days Working) Noida |
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Working Shifts: |
Only Night shifts |
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Type: |
Full-time Employment – Permanent position |
Job Title: Customer Service Executive – Voice Process
Department: Customer
Support
Job Type: Full-time / Permanent
Location: Noida
Job Summary
The Customer Service Executive (Voice Process) is responsible for handling inbound and/or outbound calls to provide exceptional customer support. This role involves addressing customer queries, resolving issues, ensuring customer satisfaction, and maintaining high service quality standards in alignment with Cognizant’s operational guidelines.
Key Responsibilities
- Handle incoming calls from customers and provide accurate, timely responses.
- Assist customers with account information, product details, billing queries, and service-related issues.
- Troubleshoot basic problems and provide clear solutions or escalate to the appropriate department if required.
- Maintain professional communication and deliver excellent customer experience in every interaction.
- Follow standard operating procedures (SOPs), compliance rules, and quality guidelines.
- Log call details, customer interactions, and resolutions accurately in the CRM system.
- Meet performance metrics such as call handling time (AHT), quality scores, CSAT, and attendance targets.
- Collaborate with internal teams to ensure seamless service delivery.
- Stay updated with product knowledge, process changes, and organizational updates.
Required Skills & Qualifications
- Education: Graduate Required Freshers.
- Experience:
- Freshers.
- Communication Skills:
- Excellent verbal communication in English.
- Technical Skills:
- Basic computer knowledge.
- Soft Skills:
- Customer-centric mindset.
- Problem-solving ability.
- Good listening and interpersonal skills.
- Ability to work under pressure and handle high call volumes.
Work Environment
- Night Shifts (including night shifts for international processes)
- 5 days working
- Office-based
More information about this Voice Customer Service Job
Please go through the below FAQs to get all answers related to the given Voice Customer Service job
- What are the job requirements to apply for this Voice Customer Service job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Voice Customer Service
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Voice Customer Service is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Voice Customer Service position?
- Ans: There are immediate 1 job openings for Voice Customer Service in our Organisation.
Job Particulars
Role bpo telecaller
Education B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Virtual Interview
Employment TypeFull Time
Job Id2797099
Job Category MBA , BPO , Walkin , BSc/BCA/BBM
Locality Address Sector 38, Noida , Sector 50, Noida, Sector 62, Noida
State Uttar Pradesh
Country India
About Company
Jobs:
Live Connections recruiting Voice Customer Service Experienced(0 to 1 Years) candidates candidates nearby Noida.Live Connections vacancies for Voice Customer Service is recruited through Written-test, Face to Face Interview etc.
Live Connections Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills Customer Service, Inbound Calling, International BPO, US Calling, Voice Support. The candidates with B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc are selected to full fill the vacancies in bpo-telecaller job field. The candidates nearby Noida can apply for Voice Customer Service position in Live Connections
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