Voice Process Executive Jobs Opening in ADITHYA IT SOLUTIONS PRIVATE LTD at Salem
Job Description
Key Responsibilities
1. Handling Customer Calls
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Answer inbound calls from customers and respond to their queries or concerns efficiently.
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Make outbound calls to customers for service reminders, feedback, telemarketing, follow-ups, or lead generation.
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Manage high volumes of calls while maintaining a professional and courteous tone.
2. Issue Resolution
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Listen actively to customer concerns, complaints, or requests and provide accurate solutions.
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Troubleshoot issues related to products, services, billing, or technical matters.
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Escalate unresolved issues to senior team members or supervisors as needed.
3. Customer Engagement
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Build rapport with customers and ensure a pleasant communication experience.
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Identify opportunities to upsell or cross-sell products/services during calls (in sales-based processes).
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Provide after-call support and ensure all customer needs are met during the interaction.
4. Data Entry and Documentation
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Record call details, customer information, and service requests in the company’s CRM or call management software.
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Ensure accurate and complete documentation of all interactions for future reference and compliance.
5. Follow-Up and Feedback
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Conduct follow-up calls with customers to confirm resolution of issues or satisfaction with services.
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Gather customer feedback and report insights to the team for quality improvement.
6. Meeting Performance Metrics
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Achieve daily, weekly, and monthly performance targets such as call volume, first-call resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT).
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Adhere to quality standards and call scripts as defined by the organization.
More information about this Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given Voice Process Executive job
- What are the job requirements to apply for this Voice Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Voice Process Executive position?
- Ans: There are immediate 1 job openings for Voice Process Executive in our Organisation.
Job Particulars
About Company
Salem 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, BSc
Salem
Freshers
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, CS, Other Graduate
Salem
0 to 1 Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc
Salem
0 to 1 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Salem
Freshers
Salary not disclosed
Diploma, BA, BBA/BBM, BCA, BSc
Salem
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, CS, Other Graduate
Salem
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE)
Salem
Freshers
Salary not disclosed
Diploma, B.Com, BA, BCA 
