Voice Process Executive Jobs Opening in Allegis Global Solutions at Bellandur, Whitefield, Bangalore
Job Description
WE are hiring Fresher’s for Voice Process Executive
Kick starts your career with a leader in banking industries with roles based in Whitefield Bangalore
Job Category: Customer support
Education: Any Graduation
Experience: 0 to 2 years
Location: BTP Whitefield till January 2026 and then from Bellandur. (Work from office)
Employment type: 6 months contract (extendable)
Selected candidates will undergo training for 30 to 45 days followed by an assessment; candidates who are successful in the assessment will continue with the contract.
Skills required
· Managing inbound calls from Bank’s customers
· Customer servicing, Queries, Requests management
· Ability to handle customers with patience and professionalism
· Good fluency in English communication (Hindi is added advantage)
· Flexible in working in all shifts (Rotational shift & Split shift)
Key Responsibilities
1. Customer Handling & Communication
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Answer incoming calls from customers and provide accurate information about products, services, and company policies.
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Make outbound calls to inform customers about offers, promotions, and updates when required.
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Handle customer complaints, grievances, and escalations in a professional manner.
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Maintain a polite, empathetic, and helpful tone throughout all customer interactions.
2. Problem Solving & Query Resolution
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Understand customer concerns and provide prompt resolutions within defined timelines.
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Escalate unresolved or complex issues to team leaders or higher management when necessary.
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Follow up with customers to ensure complete satisfaction after resolving queries.
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Maintain a positive and solution-oriented approach during difficult conversations.
3. Sales & Upselling (If Applicable)
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Promote products or services during calls, wherever relevant.
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Identify customer needs and suggest suitable products or upgrades to improve their experience.
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Achieve assigned sales targets and conversion goals while ensuring customer satisfaction.
4. Data Entry & Documentation
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Accurately record call details, customer information, and resolutions in the CRM or call management system.
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Maintain proper records of follow-ups, pending requests, and escalations.
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Prepare daily, weekly, and monthly reports on call performance and customer feedback.
5. Process Compliance & Quality Standards
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Follow standard operating procedures (SOPs), scripts, and call guidelines set by the company.
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Ensure compliance with company policies, data protection laws, and customer confidentiality.
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Maintain quality standards by keeping calls concise, informative, and customer-focused.
More information about this Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given Voice Process Executive job
- What are the job requirements to apply for this Voice Process Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Voice Process Executive position?
- Ans: There are immediate 1 job openings for Voice Process Executive in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
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12th Pass (HSE)
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Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
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Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
