Voice process Job in Cognizant Technology Solutions India Pvt Ltd at Chennai, Coimbatore, Cuddalore
FEATURED JOBVoice process
organization.
4 to 5 Years 
5000 - 50000 Monthly 
Chennai, Coimbatore, Cuddalore, Erode, Hosur, Madurai, Nagercoil, Ooty, Salem, Thanjavur, Tirunelveli, Tiruchirapalli, Tuticorin, Vellore, Tiruvottiyur, Ambattur, Avadi, Krishnagiri, kanchipuram, Theni, Tamil Nadu, Sivakasi, Tiruppur, Dharmapuri, Dindigul, Karur, Virudhunagar, Nagapattinam, Namakkal, Perambalur, Pudukkottai, Ramanathapuram, Sivaganga, Thiruvarur, Villupuram, Chengalpattu, Thiruvallur, The Nilgiris, Mayiladuthurai, Ariyalur, Kallakurichi, Tiruvannamalai, Tirupathur, Ranipet, Kanniyakumari, Tenkasi 
Job Description
Job Title: Voice Support Executive / Senior Voice Support Associate
Location: Chennai
Experience: 4–5 Years (4.5 Years Preferred)
Employment Type: Full-Time
Job Description
We are seeking an experienced Voice Support Executive with 4.5 years of experience in international or domestic voice processes. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and experience resolving customer queries while meeting quality and productivity targets.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries within defined SLAs.
Troubleshoot customer issues and provide accurate resolutions.
Escalate unresolved issues to the appropriate teams.
Maintain accurate records in CRM/ticketing tools.
Deliver excellent customer service and achieve CSAT targets.
Meet quality, productivity, and compliance metrics.
Work in rotational shifts, including night shifts if required.
Required Skills
4.5 years of experience in Voice Support/BPO/Customer Service.
Excellent verbal communication in English.
Strong customer handling and problem-solving skills.
Experience with CRM/ticketing tools (ServiceNow, Salesforce, Zendesk, etc.) is an advantage.
Ability to multitask and work in a fast-paced environment.
Flexibility to work rotational shifts.
Preferred Qualifications
Any Graduate.
Experience in International Voice Process (US/UK/Australia) preferred.
Good typing and basic computer skills.
Immediate joiners are preferred.
This JD aligns with common requirements for experienced voice support roles in Chennai, where employers typically look for strong communication, customer service experience, CRM familiarity, and willingness to work rotational or international shifts.
