Voice Process - Inbound Jobs in Hyderabad - TaRaRe Consulting Services Pvt. Ltd.

Voice Process - Inbound

TaRaRe Consulting Services Pvt. Ltd.

0 to 3 Years

11000 - 16000 Monthly

Expired

Posted: 29 Jan 21

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills: