Voice Process Jobs in Pune - Busybees logistics solutions Private limited
Voice Process
Job Description
Job Description:
1. Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
2. Supporting a network of customers and e-commerce clients to ensure smooth logistics
3. Assist customer/client in tracking missing and delayed shipments
4. Respond to customer's/ client's service issues, queries
5. Handling escalations
6. Co-ordinate with operations team and resolve complaints within TAT.
7. Maintaining documents and reports in-regard with the queries received, escalated and solved.
8. Tracking of shipments
9. Days shifts only, rotational off
Key Competencies:
1. Verbal and written communication skills(English)
2. Listening skills
3. Problem analysis and problem solving
4. Customer/ Client service orientation
Age criteria: below 30 Years
- UG : Any Graduate in Any Specialization, Graduation Not Required
- PG : Any Postgraduate in Any Specialization, Post Graduation Not Required
- Doctorate : Any Doctorate in Any Specialization, Doctorate Not Required
Job Particulars
About Company
