Voice Process Jobs Opening in Asr Properties Pvt Ltd at Indiranagar, Bangalore
Voice Process
Job Description
Key Responsibilities
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Customer Interaction
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Handle incoming and outgoing customer calls with professionalism and courtesy.
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Understand customer queries and provide accurate information.
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Maintain a positive and empathetic attitude during customer interactions.
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Problem Solving
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Identify customer issues and provide appropriate solutions.
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Escalate complex issues to supervisors or technical teams when required.
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Ensure resolution within defined timelines and maintain customer satisfaction.
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Sales and Promotion (for outbound processes)
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Contact potential leads and explain company products/services.
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Convince customers to purchase, subscribe, or renew services.
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Achieve individual and team sales targets.
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Data Handling and Documentation
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Record customer details, complaints, and resolutions accurately in CRM systems.
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Maintain confidentiality of sensitive customer information.
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Generate reports for call handling, sales, or escalations as required.
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Quality and Compliance
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Adhere to company policies, call scripts, and quality standards.
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Follow compliance guidelines, including data protection and privacy.
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Meet performance metrics such as call handling time, first call resolution, and customer satisfaction scores.
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Team Collaboration
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Work with colleagues and team leaders to achieve process goals.
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Share feedback and suggestions to improve call quality and customer service.
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Participate in team meetings, training, and coaching sessions.
Required Skills
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Communication Skills
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Fluency in English and/or regional languages depending on the process.
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Ability to speak clearly, confidently, and politely.
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Listening skills to understand customer needs without interruption.
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Customer Service Skills
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Patience, empathy, and problem-solving abilities.
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Ability to handle irate customers professionally.
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Focus on building customer trust and satisfaction.
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Technical Skills
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Basic computer knowledge (MS Office, email handling).
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Familiarity with CRM tools and call center software.
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Ability to type and document information quickly and accurately.
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Sales Skills (for outbound processes)
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Persuasive communication and negotiation skills.
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Ability to explain products/services convincingly.
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Goal-driven mindset to achieve sales targets.
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Soft Skills
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Time management and multitasking ability.
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Stress management in high-pressure environments.
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Adaptability to work in rotational shifts (including night shifts for international processes).
Core Competencies
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Active Listening – Understanding customer problems before responding.
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Emotional Intelligence – Managing one’s emotions while calming frustrated customers.
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Problem-Solving – Finding quick and effective solutions.
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Teamwork – Supporting colleagues and contributing to team performance.
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Adaptability – Flexibility in handling changing scripts, products, or policies.
More information about this Voice Process Job
Please go through the below FAQs to get all answers related to the given Voice Process job
- What are the job requirements to apply for this Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Voice Process position?
- Ans: There are immediate 1 job openings for Voice Process in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma
Bangalore
Freshers
Salary not disclosed
12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 12th Pass (HSE)
Bangalore
1 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM
Bangalore
Freshers
Salary not disclosed
12th Pass (HSE)
Bangalore
1 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
12th Pass (HSE)
Bangalore
0 to 3 Years
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BSc, 10th Pass (SSC), 12th Pass (HSE), Other Post Graduate, Other Course
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
