Voice Process Jobs Opening in WINNGOO LINK INDIA PRIVATE LIMITED at Adyar, Anna Nagar, Ashok Nagar, Chennai
Voice Process
Job Description
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Handle incoming customer calls to provide information, resolve issues, or address inquiries related to the company’s products or services.
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Make outbound calls to existing or potential customers for follow-ups, reminders, surveys, or promotional offers (depending on the process).
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Speak clearly, maintain a polite tone, and ensure a professional conversation at all times.
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Identify customer needs quickly and provide accurate and satisfactory solutions.
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Listen actively to customer concerns and investigate issues using internal tools or knowledge base.
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Offer first-call resolution whenever possible, or escalate unresolved issues to relevant departments or senior staff.
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Guide customers through procedures, services, or troubleshooting steps, as applicable.
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Accurately log all call details, customer feedback, and action taken in CRM or call tracking software.
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Maintain confidentiality of sensitive customer data and ensure secure information handling.
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Prepare daily call reports, feedback summaries, or quality improvement suggestions when required.
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Follow communication scripts, company policies, and standard operating procedures (SOPs).
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Meet performance standards set by the company for call quality, customer satisfaction, response time, and other KPIs.
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Stay compliant with data privacy, regulatory norms, and security guidelines.
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Collaborate with internal teams like technical support, billing, sales, or operations to resolve complex customer queries.
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Report any recurring issues or customer complaints to the supervisor for process improvement.
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Promote relevant products or services to customers during appropriate interactions.
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Upsell or cross-sell services as per script or guidelines (in case of outbound sales process).
More information about this Voice Process Job
Please go through the below FAQs to get all answers related to the given Voice Process job
- What are the job requirements to apply for this Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Voice Process position?
- Ans: There are immediate 5 job openings for Voice Process in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Chennai
0.6 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc 
