Walk-in @ HCL For Service Desk L1 - Chennai Location !! Jobs in Chennai - HCL Technologies Limited
Walk-in @ HCL For Service Desk L1 - Chennai Location !!
HCL Technologies Limited
Expired
Posted: 31 Jan 20
Job Description
Greetings !!
Job Description:-
Global Voice support experience mandatory (voice process)
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Technical Requirements:
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Technical Requirements:
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Years of Experience:
6 months - 3 years of Service desk (voice)
6 months - 3 years of Service desk (voice)
*Global support experience mandatory
Technical support,active directory ,voice customer service, and support experience with problem solving involving troubleshooting hardware, involving hardware, software, and networks issues.
Walk -in Details:
Date: 1st Feb-2020
Time : 10.30 AM to 2.00 PM
Contact Person : Gowtham/Sowmya
Venue :
HCL Technologies,
New Cafeteria, First Floor, SEZ, Medavakkam High Road, Sholinganallur, Chennai
Education
B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate in Any Specialization, B.Com in Commerce, Diploma in Any Specialization
MCA in Computers, MBA/PGDM in Any Specialization, MS/M.Sc(Science) in Any Specialization, Any Postgraduate in Any Specialization, M.Tech in Any Specialization
Doctorate Not Required
Job Particulars
Role others
Education Other Course
Who can apply Experienced (1 to 3 Years)
Hiring Process Walk - In
Employment TypeFull Time
Job Id847827
Job Category Others
Locality Address
State Tamil Nadu
Country India
About Company
HCL Technologies Limited
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