Customer Care Executive And Team Leader
Job Description
Dear Job Seekers, please come for the Drive on 29th Sep 2018 at 4-1-971,972,973,974, 6th Floor, Triveni Complex, Palace Heights Building, Hyderabad City.
for more info please contact: Manisha (HR)-
You can also visit and Facebook: TMI Evan services.
Please find below Requirements and JD's
1) Customer Care Executive
No of Positions Opened: 200
Title: Customer care executive
Location: Hyderabad
Language: Hindi & English - 200
Reports to: Team Leader
Qualification: Graduates
Experience: fresher or experience
Shift: 11:00 to 15: 30 & 19:00 to 23:30
Position Summary: First point of contact to the customers.
Key Responsibilities and Summary:
· Making Outbound calls/Inbound taking calls
· Handling customer queries
· Needs extremely good at English & Hindi
· Ability to provide information verbally clearly and effectively
· Career oriented
· Committed, Ambitious and Friendly
· Comfortable in talking to people and a good listener
2. Job Description for Team Leader
No of Positions Opened: 10
Title: Team Leader
Location: Hyderabad
Language: Hindi, English & Telugu
Reports to: ABM
Qualification: Graduates
Experience: 1 year experience in domestic BPO
Cost To Company: 15000
Shift: Full time
Key Responsibilities and Summary:
· Delivery of team sales, service level components, quality and
· Productivity targets & indicators. People Management, including all HR
· Related issues, as well as staff development. Operational Management
· Managing the floor, adherence to schedule. Ownership and problem
Resolution.
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
Training and development of staff.
Motivation, leadership for a team of 17 and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same.
Job Particulars
About Company
Indias first Mobile-based recruitment service developed specially for Micro, Small and Medium Enterprises, keeping their needs and limitations in mind. Launched by the Honourable Union Cabinet Minister for MSME, Shri Kalraj Mishra ji on 26th August, 2014, JobsDialog has connected with 1,700 employers and 2,00,000 candidates in its two years of existence.
What distinguishes us from the conventional recruitment services is our contact centre support to employers and job seekers.
Apart from working with clients one-on-one basis to provide suitable candidates for a variety of job roles they have, we conduct job fairs and walk-in drives to serve our employers with bulk job listings.
