We are Hiring CSE for US Process in BPO (for night Shift) @Surat Jobs in Navsari,Surat,Vapi - Votiko

Job Description

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non-Voice Process & Technical Support Executive

Skill Set Required

•          Excellent Communication Skills in English

•          Good Understanding ability.

•          The the associate will be responsible for efficient dealing of complaints to completion and enabling the satisfaction of the customer.

•          He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

•          Responsibility of monitoring Call tracking for responses from the administrative team so calls returns are done in a timely fashion.

•          His responsibility is to Follow-up with participants within a

Roles & Responsibilities

•          Should be able to answer to emails timely ensuring adherence to the process standards.

•          Follow up customer calls made wherever is necessary

•          Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•          Input data into the company computer platform to keep each customer record updated.

Five working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Working Days- Monday to Friday (Sunday -Saturday off)