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Job Description
Job Description – Automated Operations- RAN Monitoring
Location: Noida, India Experience: 3–6 Years
About This Opportunity
We are looking for a RAN Monitoring Engineer to join our Automated Operations team at
Ericsson, Noida. In this role, you will be part of a 24x7 global operations environment,
responsible for real-time alarm monitoring, first-level fault analysis, and incident
management across RAN network.
This is an excellent opportunity for telecom professionals looking to build and grow their
expertise across multiple network technologies while contributing to Ericsson's vision of a
fully connected, intelligent world.
What You Will Do
Perform 24x7 alarm monitoring and first-level fault management (L1FM) across
RAN network elements
Identify, analyze, and prioritize network faults using Ericsson OSS/NMS and multi-
vendor EMS tools
Escalate and coordinate with L2/L3 support teams and field engineers to ensure
timely service restoration within defined SLAs
Execute proactive monitoring to detect early warning signals and prevent service
degradations
Track and manage incidents through their complete lifecycle with accurate
documentation in fault management systems
Support incident, problem, and change management processes in line with
Ericsson's Global Service Center (GSC) standards
Generate network performance and health reports, contributing to continuous
improvement initiatives
Participate in rotational shift operations to ensure round-the-clock network
surveillance coverage
The Skills You Bring
Experience & Domain Knowledge
3–6 years of experience in Network Operations / L1 Fault Management in a telecom
environment
Hands-on experience in one or more of the following domains:
o RAN (Radio Access Network – 2G/3G/4G/5G)
Technical Skills
Working knowledge of Ericsson OSS/NMS tools or other network management
platforms (e.g., Netcool, HP OpenView, SolarWinds)
Understanding of fault management processes, alarm correlation, and SLA-driven
operational models
Familiarity with ITIL practices – incident, problem, and change management
Behavioural & Soft Skills
Strong analytical and troubleshooting skills with the ability to interpret alarms and
identify probable root causes
Good communication and coordination skills for effective collaboration across global
teams
Ability and willingness to work in a 24x7 rotational shift environment, including
weekends and holidays
Education
Bachelor's degree in Telecommunications, Electronics, Computer Science, or
equivalent
1. Candidate Prerequisites/ Expected Experience
Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or
equivalent
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS,
ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei.
L1 Fault Management troubleshooting and alarms Clearing in the Network
Good knowledge of operation and troubleshooting of multivendor telecommunication
RAN equipment’s Ericsson/Huawei.
Alarm Management for the assigned Network Services
To investigate faults/cause related to system/network problems.
To prioritize faults to meet SLA/WLA.
Understanding and troubleshooting of Node alarms /events.
To ensure correct working methodology, escalation, and customer handling
Understanding of Radio KPI for each technology
Out of business hours, Domain Support Specialist is triggered on the on-call phone
by Automated Operations.
Focused on improvement of automated recovery.
Excellent communication skills with good experience on customer/MSIP handling.
24*7 Operations working in shift.
Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability,
Integrity and other KPI.
Analytical and synthesis capabilities
Understand Machine Learning, Artificial Intelligence & Cloud technologies.
Working knowledge of Scripting
