Workforce Analyst Jobs in Bangalore

Workforce Analyst

IOPEX Technologies

3 to 3+ Years

Not disclosed

Expired

Posted: 02 Apr 20

Job Description

Workforce Analyst

Eligibility Criteria:

3 -7 Years Experience
Bachelor's Degree
Timezone : US Timezone
Work location : Bangalore

Roles:

To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity
Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team
Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers.
Suggest process improvements, Value Adds and Improvement plans as required
Attend Weekly Review with Client
Ensure all Company policies and procedures are implemented consistently and fairly
Implement best practices on the floor
Monitoring, coaching and feedback, the responsibility to ensure Top-notch customer experience in every call.
Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.
Compliance to log-in, log out & scheduled breaks of agents
Conducting performance appraisal for the team

Skill:

Knowledge in Networking concepts is a plus
Must be a Team Player
Excellent Verbal & Written Communication skills
Mentoring & Coaching skill
Presentation and Reporting Skill
Team Building and Leadership skill
Proficient Excel skills
Good Analytical and Logical Thinking.

Job Particulars

Role others

Education Any Graduate

Who can apply Experienced (3 to 3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id908478

Job Category 1 to 3 Yr Exp

Locality Address

State Karnataka

Country India

About Company

iOPEX is a new-generation business services provider offering optimized IT management services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize that golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization services has helped us grow to over 1,800 employees in ten years.

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