Workplace Collaboration Services Jobs in Noida - IBM
Job Description
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Workplace Collaboration SME has Expert level skills in one or more communication and the collaboration technologies (on-premise or on cloud) like Office 365 Suite, Exchange, SharePoint, OneDrive, Skype, Lync, MS Teams, Yammer, CISCO WebEx, CISCO Jabber, Dominos AD/AAD and similar collaboration technologies.
Individual in this job role acts as a technical escalation point for “Workplace Collaboration Administrators” and provides technical leadership to Internal delivery team, customer/s and IBM Account Team for all technical discussions, Major Incidents, Complex RFS activities etc. They also work closely with the customer/s to review customer IT environment, work on remediating the technological gaps, develop remediation plans and provides technical recommendations.
SMEs are responsible to ensure the stability of customer’s Collaboration environment and review and implement any changes to the environment as required to have minimum to no impact to customer business. SME would lead all Major Incidents in customer Collaboration environment and provide technical resolution within the agreed SLA timeframe.
SMEs would also conduct skill gap analysis and conduct trainings to bridge any gaps found and build SOPs and technology best practices for internal consumption by IBM Delivery team.
SMEs are engaged in escalated technical issues to provide timely resolution and they represent the delivery team in customer daily, weekly, monthly interlocks.
SMEs lead the RFS requirements and implement technical solutions approved by the customer that includes remediation before migration, migration to O365 or fresh new set-up of the collaboration environment, support post migration issues and provide required handholding.
Must have technical leadership skills
Customer Relationship Management Skills
Deep Analytical / Assessment Skills
Expert level skills in collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
Expert level knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
Expert level knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
Knowledge of Scripting (Eg: PowerShell)
Ability to implement simple to complex technical solutions with migration capabilities (Collaboration technologies)
Knowledge of migration tools like “Quest”, “Binary Tree” etc
Good Knowledge of Windows Server Administration
Ability to communicate effectively (Written and Oral)
Job Particulars
Role it software engineer
Education BE/B.Tech
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1703512
Job Category IT/Software
Locality Address
State Uttar Pradesh
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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