Account Manager Jobs in Pune - SmartServ

Account Manager

SmartServ

0 to 3 Years

Not disclosed

Expired

Posted: 26 Jun 20

Job Description

We are looking to hire a Senior resource who can join us in Account Management and gradually grow into a Leadership role in our Customer Success team in 6 months. This resource should be hands-on individual with a can-do attitude to execute our product's front facing customer success. He/ She will work directly with our CEO, Product, Sales and Engineering teams to oversee customers' successful transition from the point of sign-up to implementation to full adoption of our product. If you're motivated by solving business problems on behalf of our customers and have exceptional relationship nurturing skills, we want to speak to you!The Account Management function is to make sure that the Smarterv customer is able to generate more revenue from the product and reduce their operational issues.

Responsibilities

Help the team to maintain the weekly pulse of ALL the customers.
Strategise and plan for every account with Account Management team to increase their stickiness with SmartServ
For customers at high risk of dropping, making a strategy plan on what the customer needs, what is the business/ operational impact of what the customer needs and how can smarterv help the customer to succeed
Participate in Quarterly business reviews
Take absolute responsibility to make sure that customers get the consistent experience on Verbal and Written communications
Work with the Support team to deep dive into customer issues, get hands dirty with solving the issues and make the present process better Streamline the Account Management process - mix from the initial days of SmartServ and marry them with the industry best practices.
Work with Onboarding managers and Technical support team on roadblocks pertaining to customer's issues
Train people in objection handling with customers
Track user engagement via data and metrics in order to identify suggestions, improvements, and upselling opportunities.
Consistently coordinate and prioritize tasks, manage internal timelines for delivery, and maintain utmost rapport with customers.
You will fit right in if you:Have an Engineering Degree or any relevant Technical educational background(preferred)

Requirements

Have prior experience working for a technology startup
Had worked in SaaS and Technology Customer success teams
Have a Sales experience in the past, it is a plus Believes in process
Have an ability to be driven by nature. Have experience in Customer handling or Sales
Has an ownership mindset and take complete responsibility Are open-minded for feedback
Have an ability to take risks and make faster decisions
Have an ability to critically think and structured thought process
Have experience working with Cross functional teams
Have good Planning skills,
Solid judgment and Commitment.
Have an eye for detail and ability to be proactive problem solver
Have passion to learn something new and hustle everyday
Are highly motivated, resourceful and a results-oriented individual
Have excellent people management and communication skills
Learning & Growing far beyond your current horizon
Experience of leading a team of knowledgeable professionals