Supervising hedge fund / private equity investor services team working on end to end model.
Conduct review of daily activities like subscription, redemption, switch, transfer, wire payments, cash reconciliation, statements and contract notes, investor due diligence etc.
Managers are expected to be fully hands on with process to be able to sign off transactions and other activities appropriate to the roles and business requirements.
Ensuring that all dealing registration AML and other tasks are processed as per agreed SLA.
Day to day oversight of processing to ensure quality and timeliness targets are met.
Timely escalation to senior management for unresolved issues.
To work with the team, internal departments and group projects area on any allocated projects.
Analyses monthly management information to understand where quality at an individual, process, team level needs to be addressed.
Facilitate regular team meetings to cascade process updates.