Admin -Operations Jobs in Gurgaon - NSF International

We are urgently looking for a highly energetic candidate having upbeat attitude with strong customer management and communication skills . Maintain positive and team-oriented attitude as wells as sound judgment in all job responsibilities. 

POSITION TITLE: GFSI Coordinator/Admin Operation all programs

DEPARTMENT: Account Manager of all divisions

BASIC PURPOSE: To support customer service and customer account management for all certification programs

PRINCIPAL ACCOUNTABILITIES:

1. Support communication with customers/auditors for scheduling audits.

2. Manage issues stemming from certification sales leads Process work as requested by line management/customer

3. Responsible for answering calls to support end customers resolve product related issues.

4. Process work as requested by line management/customer

5. Meet all the targets laid down as client requirements under all circumstances

6. Work closely with immediate supervisor for all performance, learning and development aspects

7. Customer Data base Management

8. Quotation/ Estimates preparation

9. Performing Customer Service functions for Health Science, Water, Food, FE and NFC

10. Support customer communication with relevant Account Managers in US, Europe, China, Korea and other NSF offices

11. Support account department in generating invoices and relevant paperwork and follow up with customers for the due payments.

12. Follow up for documents and other relevant paperwork required for certification or as requested by Account Managers

REQUIRED QUALIFICATIONS & CHARACTERISTICS:

1. Degree in any discipline

2. One to three years of experience in customer management, complaint management,

3. Excellent communication, organizational, and time-management skills.

4. Ability to adapt to rapidly changing priorities and to handle stress.

5. Good team working skills in a multicultural environment

6. Excellent computer skills.

ENGLISH SKILLS:

Good command of written and oral English is essential.

PREFERRED QUALIFICATIONS:

Degree in any discipline