Admission Counselor - Outbound Calling Jobs Opening in SUDHMURA SERVICES PVT LTD at Mayapuri, Delhi
Job Description
Excellent Communication Skills
Qualification : Graduate* in any stream
Salary- 3- 5 LPA*
Experience - 0-2 Yrs Any Exp Welcome
Desired Exp : Any Calling /BPO/ Ecom/Telecom/ Bank/Retails/Real estate/Insurance
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Key Responsibilities:
1. Outbound Calling & Communication
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Conduct high-volume outbound calls to prospective students daily, following up on inquiries submitted through the institution’s website, digital campaigns, referrals, or other sources.
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Use a consultative approach to understand the prospective student’s interests, educational goals, and potential fit with the institution’s programs.
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Clearly articulate program offerings, admissions requirements, financial aid options, deadlines, and the overall value proposition of attending the institution.
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Maintain a warm, professional, and engaging tone in every call to build trust and rapport.
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Answer incoming calls and respond to voicemails and email inquiries in a timely and informative manner.
2. Lead Management & Follow-up
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Accurately document and track all communications and progress within the institution’s CRM (Customer Relationship Management) system.
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Maintain regular follow-up with prospects via phone, email, text messages, or other appropriate platforms to move them through the admissions funnel.
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Schedule and conduct follow-up calls and interviews to assess interest and readiness to apply.
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Collaborate with the marketing and enrollment teams to improve lead quality and engagement strategies.
3. Admissions Advising
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Provide detailed information about academic programs, campus life, online learning options, financial aid, and student support services.
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Advise prospective students on the admissions process, including document submission, application timelines, program prerequisites, and next steps.
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Assist students in completing applications and collecting required documents, ensuring applications are accurate and complete for review.
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Prepare students for entrance exams, interviews, and any additional assessments, if applicable.
4. Relationship Building & Student Engagement
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Build strong relationships with prospective students to understand their unique goals, barriers, and motivations.
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Serve as the main point of contact and support from inquiry through enrollment, providing encouragement and personalized guidance.
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Act as a liaison between the student and other departments (e.g., financial aid, academic advising, student services) to provide a seamless admissions experience.
5. Performance Metrics & Goals
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Meet or exceed individual performance goals, including call volume, contact rates, conversion rates, and enrollment targets.
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Monitor daily and weekly performance through dashboards and reports, making adjustments to strategies and outreach as needed.
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Contribute to the overall success of the admissions team by participating in training sessions, team meetings, and improvement initiatives.
6. Compliance & Professionalism
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Maintain strict confidentiality of student records and personal information in accordance with FERPA and institutional policies.
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Ensure all interactions reflect the values, mission, and brand of the institution.
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Follow all ethical guidelines and admissions policies to ensure a transparent and student-centered admissions process.
More information about this Admission Counselor - Outbound Calling Job
Please go through the below FAQs to get all answers related to the given Admission Counselor - Outbound Calling job
- What are the job requirements to apply for this Admission Counselor - Outbound Calling job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Admission Counselor - Outbound Calling
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc, BSW
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Admission Counselor - Outbound Calling is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Admission Counselor - Outbound Calling position?
- Ans: There are immediate 1 job openings for Admission Counselor - Outbound Calling in our Organisation.
Job Particulars
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B.Com, BA, BBA/BBM, BSc, BSW
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B.Com, BA, BSc
Delhi
0.6 to 1 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, 12th Pass (HSE), BSW 
