TechKasetti is a global consulting firm with local registration in US,South Africa and India and Sales offices across the globe, specialising in all things Customer Experience (CX).Primarily focusing on Business Improvement/ Performance. We understand that CRM is not a tool, but a strategic Business process. By leveraging our expertise across Sales, Marketing and Customer Service automation, we stay with you for the entirety of your Digital journey.
Official Salesforce Partner with certified consultants across various Salesforce technologies.
We are awesome at:• CX implementations and integration with complex back-end and legacy systems.• Creating immersive 1:1 customer journeys using marketing automation.• Hiding the complexity of your data and providing quick data insight.• Giving you the tools to make better decisions, faster than ever.• Challenging your processes to make them better.• Designing experiences that users love.• Delivering results rapidly, decreasing time to value.
TechKasetti has practice areas - focused around Salesforce - in CX/CRM/CPQ/mobility, cloud integration, dashboards and communities.
TechKasetti offers a broad range of solutions that accelerate business strategy and deliver real business value. With successful implementations deployed across a multi-vendor stack of applications, our experts have proven experience in leveraging the latest technologies to develop effective solutions. Our solutions are widely used by the Automotive, Communications, Consumer Goods, Education, Engineering and Construction, Financial Services, Healthcare, High Technology, Industrial Manufacturing, Insurance, Life Sciences, Media and Entertainment, Medical Devices, Oil and Gas, Professional Services, Retail, Travel and Transportation, Utilities.
Some of our key service offerings include
• CX Consulting• CX Implementation (Salesforce Automation, Service Automation, Marketing Automation)• CX Support• Analytics & Visualization• Professional Services• Configure Price Quote (CPQ)• Field Service Cloud• Loyalty• Partner Relationship Management.• Social Relationship Management• Integration with diverse systems across technology and On Prem to cloud,Cloud to Cloud• Migration from On Prem to Cloud, Cloud to Cloud (One CRM to Another)• CRM Telephony Integration