Apprentice Trainee Jobs in Bangalore - Teamlease Digital Pvt Ltd

Experience: Fresher

Job Role : Hardware & Networking / Monitoring / Service Desk / Remote Technical Support.

Responsibilities

·         Research and identify solutions to software and hardware issues

·         Diagnose and troubleshoot technical issues, including account setup and network configuration

·         Track computer system issues through to resolution, within agreed time limits

·         Properly escalate unresolved issues to appropriate internal teams

·         Refer to internal database or external resources to provide accurate tech solutions

·         Ensure all issues are properly logged

·         Prioritize and manage several open issues at one time

·         Prepare accurate and timely reports

·         Provide Basic level troubleshooting.

·         Responsible for the uptime of the various client projects being managed / monitored.

·         Need to make sure that issues are handled in right time frames as per the SLA / commitments

·         Knowledge on Network protocols LAN, WAN protocols like HSRP , VLANS, STP, OSPF and BGP

·         Understanding of  Routing, Switching devices

·         Understanding of Network Operations

·         Good understanding Windows/Linux/Mac OS environments

·         Good understanding of computer systems other tech products

·         Ability to diagnose and troubleshoot basic technical issues

·         Familiarity with remote desktop applications and help desk software

·         Excellent problem-solving and communication skills

·         Ability to provide step-by-step technical help, both written and verbal