Area Service Manager - Bangalore L3 Commercial Vehicle Jobs in Pune - bajaj auto ltd

Handling territory as Area Service Manager.

• Providing guidance to the Dealer in respect to monitoring & handling dealer network.

• Guiding the team to resolve critical dealer / customer issues.

• Assigning territories and monitoring team activities.

• Providing guidance to team in order to achieve goals of the company.

• Implementing Service Quality Systems at dealerships.

• Taking decision on complaints reported within warranty & extended warranty period

• Analysis of technicians efficiency & giving them training accordingly.

• Ensuring customers at my territory workshops are satisfied by analysis of CRM Activities on periodic basis

• Conducting SQS Audits at workshops on periodic basis to maintain better service to customers

• Maintaining service standards at dealerships/ ssp’s as per the company policies across the state.

• Maintaining the service share and growth of state.

• Achieve targets assigned by management for the year.

• Planning of activities for state.

• Conducting market surveys for new upcoming markets.

• Recruiting ssp’s as per the network/market expansion plan for state.

• Maintaining customer satisfaction index.

• Forecasting the service targets and planning / monitoring the achievements.

• Enhancing the customer satisfaction level and implementing systems and processes in workshops.

• Ensure policy implementations.

• Customer Support Management/ Diagnosis of Product Failures

• Control on Warranty Claims

• Promoting Sales by providing service support.

• Promoting Genuine Spares Sales.

• Dealer development activities/New dealer identification.