Area Service Manager Jobs in Guwahati - royal enfield (subsidiary of eicher motors limited)

Area Manager - Service would be responsible for aftermarket support in the assigned

territory.

Responsible for Increase of After sales service and thereby increased customer

market share.

• Responsible for workshop loading and achieving defined targets by number of job

orders and service volumes

• Ensure prompt, polite and efficient contact with potential and existing customers

• Identify their individual needs and provide service required to exceed expectations

• Ensure customer satisfaction through quality and timeliness of work done for customers

• To maximize customer loyalty and retention, by ensuring that customers receive

constant care and attention.

• To receive and deliver vehicles which would enhances customer satisfaction and

optimizes dealer profitability.

• Customer Retention Activities - Free Service camps, Customer meet & initial Quality

survey

• Customer Complaint :Resolution of All Complaints : Written / verbal complaints within

the set deadlines

• Preparation of Reports like : Field Technical Information Report / Timely dispatch of

FTIR by dealer etc

• Managing all service department employees, as well as monitoring their performance.

• Maintaining the highest Customer Service Index(CSI) rating by handling customer

complaints immediately

• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a

liaison with the factory representatives. 

• To receive and deliver vehicles which would enhances customer satisfaction and

optimizes workshop profitability.