Assistant Manager Customer Service Center Jobs in Delhi - For A Client Of TeamLease Service Limited
Job Description
Currently under the SBI- GE JV, we have 65000 identified VIP and 3000 VVIP customers which are flagged in the system by virtue of designations and relationship with SBI bank. We have a separate team managing the relationship with the customer and proactive servicing model was initiated to serve them in the year 2009. This involves face to face meetings as well with the customer
Relationship Management and Resolving complaints / escalations received through different channels from VIP customers. nbsp;Responsible for providing best possible solution to end customer. nbsp;Portfolio Management.
Identify root causes for escalations, suggest process improvements. Highlight to all state holders on escalations received.
Managing relationships with VIP/VVIP customer.
Initiate projects to improve processes to enhance customer experience.
Liaison with other departments on RCA’s for closure for better service delivery.
Ensure overall effective and efficient service delivery.
.Job Particulars
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