assistant Manager Jobs in Ranchi - bajaj auto ltd
Job Description
Educational Qualification: Graduate Engg or equivalent from Premier Institutes
Years of experience: 4 to 8 years
Experience:
Industry Specifications:
OEM Automotive (e.g. Pref 3Wh, Commercial, Tractor industry)
Job Responsibility:
- Handling territory as Area Service Manager.
- Providing guidance to the Dealer in respect to monitoring & handling dealer network.
- Guiding the team to resolve critical dealer / customer issues.
- Assigning territories and monitoring team activities.
- Providing guidance to team in order to achieve goals of the company.
- Implementing Service Quality Systems at dealerships.
- Taking decision on complaints reported within warranty & extended warranty period
- Analysis of technicians efficiency & giving them training accordingly.
- Ensuring customers at my territory workshops are satisfied by analysis of CRM Activities on a periodic basis
- Conducting SQS Audits at workshops on periodic basis to maintain better service to customers
- maintained service standards at dealerships/ ssp’s as per the company policies across the state.
- Maintaining the service share and growth of state.
- Achieve targets assigned by management for the year.
- Planning of activities for state.
- Conducting market surveys for new upcoming markets.
- Recruiting ssp’s as per the network/market expansion plan for state.
- Maintaining customer satisfaction index.
- Forecasting the service targets and planning / monitoring the achievements.
- Enhancing the customer satisfaction level and implementing systems and processes in workshops.
- Ensure policy implementations.
- Customer Support Management/ Diagnosis of Product Failures
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.
- Dealer development activities/New dealer identification.
Technical/ Functional:
Dealership Management, Product Knowledge, Market Knowledge , Workshop Mgmt, Network development, Warranty Process, Legal Knowledge, Project Mgmt, Basics of Finance .
Dealership Management, Product Knowledge, Market Knowledge , Workshop Mgmt, Network development, Warranty Process, Legal Knowledge, Project Mgmt, Basics of Finance .
Competency Requirements:
Behavioral:
Analytical Skills
People Management
Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus, Business perspective.
Job Particulars
Role it hardware engineer
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id708198
Job Category
Locality Address
State Jharkhand
Country India
About Company
NA
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