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Assistant Manager – Quality (Customer Service) Jobs in Mumbai - Cleartrip Pvt. Ltd.

Assistant Manager Quality Customer Service
Cleartrip Pvt. Ltd.
Cleartrip Pvt. Ltd.
Last Date 15 Oct 2019
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Cleartrip Pvt. Ltd. - Job Details

Date of posting: 16 Aug 19
Assistant Manager – Quality (Customer Service)

Customer Service & Fulfillment | Mumbai

Key Responsibilities:

  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to minimize error opportunities.
  • Responsible for conducting process level analysis – root cause analysis, trend analysis, training need analysis for the process etc. and designing plan of action to minimize the errors/defects.
  • Initiating activities/projects on the operations floor to enhance productivity with quality.
  • Participating in internal & external calibration sessions with Quality/Operations.
  • Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
  • Work with LOB team to ensure the RCA is completed for all the escalated cases.
  • Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
  • Participate in weekly vendor meetings, address key Quality performance concerns, and follow up on vendor action plans to drive the performance.
  • Providing supervisors & manager with regular performance feedbacks on the executives.
  • Knowledge management for the team and quality control.
  • Designing new templates, daily dashboard and analysis of reports/data to measure team performance.
  • Supervise and work closely with the LOB team to develop the overall process improvement strategy and quality plan.
  • Arranging mandatory and desirable trainings for QAS Training on QMS, data analysis and basic quality tools to enhance process improvement ability.
  • Highlighting issues as per the quality parameters.
  • Validation of Sampling Plan on monthly basis, Random audit of TM process on key controls like %age audit and Sampling method adherence.
  • To use quality monitoring data management system for compiling and tracking performances at team and individual levels.
Minimum Qualifications: Graduate / Diploma (10 + 2 + 3 / 10 + 3)

Professional Certifications:
IATA Preferred though not mandatory, COPC & Six Sigma

Language Skills: English skill. Spoken Hindi (neutral accent)

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Diploma
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Cleartrip Pvt. Ltd.

We come together each day to fulfill a promise of offering the single most comprehensive travel experience to users, through award winning Mobile and Desktop solutions. With intuitive products that have the largest selection of flights, hotels and trains, we keep customers at the centre of everything we do.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Cleartrip Pvt. Ltd. recruiting Assistant Manager Quality Customer Service candidates nearby Mumbai.Cleartrip Pvt. Ltd. vacancies for Assistant Manager Quality Customer Service is recruited through Written-test, Face to Face Interview etc.
Cleartrip Pvt. Ltd. Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, 12th Pass (HSE), 10th Pass (SSC), Diploma are selected to full fill the vacancies in Others job field. The candidates nearby Mumbai can apply for Assistant Manager Quality Customer Service position in Cleartrip Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Cleartrip Pvt. Ltd. recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Cleartrip Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Cleartrip Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Cleartrip Pvt. Ltd. and near your city and get a secured career.