Assistant Manager – Quality (Customer Service) Jobs in Mumbai - Cleartrip Pvt. Ltd.
Assistant Manager Quality Customer Service
Cleartrip Pvt. Ltd.
Expired
Posted: 16 Aug 19
Job Description
Assistant Manager – Quality (Customer Service)
Customer Service & Fulfillment | Mumbai
Key Responsibilities:
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to minimize error opportunities.
- Responsible for conducting process level analysis – root cause analysis, trend analysis, training need analysis for the process etc. and designing plan of action to minimize the errors/defects.
- Initiating activities/projects on the operations floor to enhance productivity with quality.
- Participating in internal & external calibration sessions with Quality/Operations.
- Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
- Work with LOB team to ensure the RCA is completed for all the escalated cases.
- Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
- Participate in weekly vendor meetings, address key Quality performance concerns, and follow up on vendor action plans to drive the performance.
- Providing supervisors & manager with regular performance feedbacks on the executives.
- Knowledge management for the team and quality control.
- Designing new templates, daily dashboard and analysis of reports/data to measure team performance.
- Supervise and work closely with the LOB team to develop the overall process improvement strategy and quality plan.
- Arranging mandatory and desirable trainings for QAS Training on QMS, data analysis and basic quality tools to enhance process improvement ability.
- Highlighting issues as per the quality parameters.
- Validation of Sampling Plan on monthly basis, Random audit of TM process on key controls like %age audit and Sampling method adherence.
- To use quality monitoring data management system for compiling and tracking performances at team and individual levels.
Professional Certifications: IATA Preferred though not mandatory, COPC & Six Sigma
Language Skills: English skill. Spoken Hindi (neutral accent)
Job Particulars
Role others
Education Diploma, 10th Pass (SSC), 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id673881
Job Category Diploma
Locality Address
State Maharashtra
Country India
About Company
We come together each day to fulfill a promise of offering the single most comprehensive travel experience to users, through award winning Mobile and Desktop solutions. With intuitive products that have the largest selection of flights, hotels and trains, we keep customers at the centre of everything we do.
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