Associate – Customer Engagement & Success Jobs in Bangalore - HealthPlix
Associate Customer Engagement Success
Job Description
- Regularly engage with the Customers to ensure the clients effectively use updated and advanced features of the software thereby increasing Customer satisfaction
- Build excellent relationships with Client Doctors
- Own the requirements from the clients and follow-up with internal Tech and Sales-Ops teams to ensure closure
- Resolve any issues that the Clients may face
- Excellent at communication – able to effectively engage with clients from various locations across India
- Able to fluently handle calls in multiple languages
- Great at prioritizing tasks to get things done
- Quick to learn the product and fully understand the context in which it is deployed
- Prioritizing Customer Success – with great empathy for issues faced by the Customer
- Being self-assured without being arrogant
Job Particulars
About Company
HealthPlix is a Health Outcomes Technology firm. It drives better health outcomes by digitizing the clinical practice of the physicians. HealthPlix is used by physicians across 90 cities and in 19 states of India, making HealthPlix EMR the number#1 EMR in the country.
We add value to more than 10 lakh patients. Physicians from
multiple specialties such as - diabetology, endocrinology, cardiology,
nephrology, rheumatology, and internal medicine use HealthPlix EMR in their
daily clinical practice.