Associate - Trainer Jobs in Chennai

Associate - Trainer

Myntra

0 to 3 Years

Not disclosed

Expired

Posted: 03 Jun 20

Job Description

(New Hire Training/Refresher Trainings, Knowledge Management, Quality &Service)

Work closely with partner for all new hire training batches- Resource, trainer readiness,
Be part of hiring checks for new resources
Ensure Myntra new hire process manuals and trainer guide are update
Trainer knowledge check and enhancement
Learnings from each batch to be shared and implemented for future batches.
Ensure all levels of assessments and certification is completed for every batch as per timelines
Ensure only certified resources are moved to production and non-certified resources are moved out of the process
ID creation during training and deletion for non-certified and attrite resources during training is done within 24hours.
Identify training needs and plan refresher trainings. Drive Bottom Quartile Management.
Track post training/refresher efficacy.
Should be a facilitator for any new product launch or adhoc training requirements
Communicate with various departments within the partner org in related to trainings, refreshers, update management
Drive Knowledge base usage to improve/ensure accuracy of information provided to customers at partner site.
Liaise with Myntra spocs for clarification required at Partner
Conduct monthly knowledge assessments at partner knowledge
Partner to follow stringent audit process at a champion level
Conduct frequent calibrations are conducted and ensure partner is well calibrated
Hygiene checks on call disconnections, long AHT, coupon
Need to collate process improvement ideas and share with Myntra stakeholders in a timely manner
Ensure proactive alerts on process deviations and issues at partner center
Work very closely with partner to bridge process gaps and improve process