Automobile Service Advisor Jobs in Bangalore - SVR MOTORS
Automobile Service Advisor
Job Description
- Service Advisor is the most important interface at workshop between customer and dealership.
- In his role he has to understand customer’s need for vehicle attention as per hisverbatim and translate that into a note on the repair order in a manner which communicates the right customer feedback to the shop floor for perfect diagnosis and repairs.
- Greet and welcome customers.
- Open repair order, refer vehicle history.
- Provide cost and time estimate, verify for campaigns.
- Keep customer informed about progress of work or change in schedule if any
- Coordination with floor & quality controller.
- Invoice explanation, parts replaced explanation.
- Help customer to make payments for services.
- Clean car check verification.
- Help in vehicle pick up when customer comes to take delivery
- Ensure 100% Next Day Call (NDC) to customers.
- CCCF closure.
- Customer F2F.BANDManagerial
- Automobile passionate
- Customer centric.
- Good listener, good in probing.
- Capture customer verbatim on job card.
- Good communication skill, read , write & speak English and local language.
- Knowledge of automobiles, computer literate and usage proficiency.
- Proactive, friendly with data, can drive 4 wheeler
- Graduate / Diploma in engineering / ITI.
- Any Graduate
- Class XI / XII with professional training on automobile any course
- Minimum 2 years of customer facing work experience preferably fromautomobile industry.
- Shop floor experience as Quality Controller or CRM.
Job Particulars
About Company
Company Profile
Hardcore Securitys was founded in 2009. Idea was conceived and translated into a concept into a reality by a single individual. While raising this outfit, security concerns of the past, prevailing scenario and perceived future security concerns were considered . Although started with a humble beginning , it has grown from strength to strength and today it has nearly 600 employees . Looking ahead it is visualized to have head count of nearly 1000 in next one year .Has its registered office in Bangalore and a branch office in Mysore. It is intended to widen its operation to other parts of Karnataka .Right from its inception Hardcore Security grasped the pulse of security needs of various spectrum of industries, be it manufacturing, hospital, education or other kinds . It has grown in a rapid manner and states with elan and pride to be in the competitive market with other bigger players . One of the most captivating aspect is to maintain along business association with its clients ranging from banks, corporate houses, residences, hospitality and manufacturing industry.
Our services are highly reliable, adopt a result oriented approach , always assessable and ensure customer satisfaction . Although we specialize in guarding services , yet customize g to the specific requirements of our esteemed clients. We focus on customer satisfaction with professional honesty and intellectual sincerity. Our services are whole heartedly appreciated for professionalism and compliances .
Our exclusive services are carried out under the guidance of highly qualified professionals comprising from various walks of life possessing rich experience in their domain of activities We aim at developing not only appropriate skills but collaborative attitude to achieve a common goal. Our experts provide most appropriate solutions to our valued clients.
We are a growing outfit and intend to expand our domain of activities in similar areas, so as to provide one window solution, including system integration and related solutions.
We aim to remove the feeling of insecurity amongst our esteemed clients ,as this in secure feeling can threaten and undermine the performance of any business.
Vision : To be recognized as most preferred security service provider and
Mission: In pursuit to excellence, Hardcore Security aims to provide complete protection to assets to any outfit. Your safety is our concern is our motto.
Organisational Values
Professional Honesty and Intellectual Sincerity
Customer Satisfaction & Fair in actions
Transparency of actions
Compliance driven
In pursuit to excellence
Sound man management
Our Quality : Always ensuring highest quality in thinking , execution , selection of manpower and actions . Quality gains greater importance than quantity.Training
On going process zeroing on “ state of art “ standards and real time . Customer training needs is dove tailed to map specific needs
Why Us?We are one of the fast growing security outfits in Karnataka. Though we are young yet we have already embossed our name in the industry . Our leader is dynamic , always reachable and open to new ideas . Our strict adherence to the specified legal norms and quality policies has enabled us to deliver satisfactory excellent services with speedy execution. Being client-centric firm, we offer best services which save time and is cost effective .
What Next ?
We are contemplating to more verticals viz, facility mgt and ancillary services . More as we move forward !!