BPO-Customer Service Jobs in Surat,Vapi,Navsari - Votiko

Job Description:-

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

·         Follow up customer calls made wherever is necessary

• Should be able to answer emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

Education and Experience:-

·         Graduate or equivalent

• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.

Added advantage:-

·         Knowledge or some experience in a call centre or customer service environment

• Good data entry skills

Key Competencies and Skills:-

·         Strong problem-solving abilities on technical

·         Verbal and written communication skills

·         Listening skills

·         Problem analysis and problem-solving

·         Attention to detail

·         Teamwork

·         High level of professionalism

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT