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BPO Customer Support Executive Jobs in Mumbai,Mumbai Suburbs - Smart Career management

BPO Customer Support Executive

Smart Career management
experience-icon 0 to 2 Years
salary-icon 10000 - 25000 Monthly
location-icon Mumbai, Mumbai Suburbs
Expired

Posted: 17 Nov 21

Job Description

BPO Customer Support Executive

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
  • interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Required skills:

  • Good typing Speed.
  • Good Communication Skills.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality
  • Salary up to 25k

Job Particulars

Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1351650
Locality Address Andheri West , Bandra West , Bhayandar , Borivali East , Borivali West
Country India

About Company

Smart Career management
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