BPO Customer Support Executive Jobs Opening in Amii Business Support Solution Pvt. Ltd. at CBD-Belapur, Mumbai, Navi Mumbai
BPO Customer Support Executive
Job Description
Job Summary:
A BPO Customer Support Executive is responsible for handling customer interactions and resolving queries through various communication channels such as phone calls, emails, chat, or social media platforms. The primary objective is to ensure customer satisfaction by delivering prompt, courteous, and effective service in accordance with company guidelines and client expectations. This role requires excellent communication skills, patience, problem-solving abilities, and a customer-centric mindset.
Key Responsibilities:
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Customer Interaction:
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Handle inbound and/or outbound calls, emails, chats, or other communication channels professionally and efficiently.
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Listen actively to understand customer concerns and respond with accurate and helpful information.
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Provide assistance with product or service-related queries, complaints, billing issues, technical support, order status, and other relevant topics.
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Problem Resolution:
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Investigate and resolve customer issues promptly while maintaining a positive attitude.
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Escalate unresolved or complex issues to higher-level support or supervisors when necessary.
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Follow up on customer interactions to ensure that their issues have been resolved to their satisfaction.
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Customer Satisfaction:
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Deliver a high standard of customer service by showing empathy, patience, and professionalism.
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Meet or exceed customer satisfaction metrics such as CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and FCR (First Contact Resolution).
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Documentation and Reporting:
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Accurately log all customer interactions and transactions in the CRM or call center software.
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Maintain detailed records of customer complaints, resolutions provided, and feedback received.
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Generate reports or summaries as required by team leads or management.
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Process Adherence:
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Follow standard operating procedures (SOPs), quality standards, and compliance regulations set by the organization and clients.
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Adhere to shift schedules, work hours, and performance expectations.
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Maintain confidentiality and data security as per company policies and industry regulations.
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Continuous Improvement:
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Participate in training sessions, workshops, and team meetings to improve knowledge and performance.
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Identify recurring issues or customer pain points and suggest process improvements to supervisors or quality teams.
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Stay updated with product changes, service modifications, or process updates.
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Team Collaboration:
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Work closely with other departments such as technical support, billing, sales, and escalation teams to ensure comprehensive service delivery.
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Support peers during high-volume periods or special projects as needed.
Required Skills and Qualifications:
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Educational Qualification:
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High school diploma, graduate degree, or equivalent. A bachelor’s degree in any discipline is often preferred.
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Experience:
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Prior experience in a BPO or call center environment is an advantage, though many companies offer training for freshers.
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Experience in customer service, technical support, or telesales can be beneficial.
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Communication Skills:
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Excellent verbal and written communication skills in English (and other languages, if applicable).
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Ability to communicate clearly, confidently, and courteously.
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Technical Skills:
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Basic computer proficiency, including familiarity with MS Office, email, and CRM or call center software.
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Ability to navigate multiple systems and tools while engaging with customers.
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Interpersonal Skills:
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Strong listening skills, empathy, patience, and a calm demeanor under pressure.
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Ability to work independently and in a team environment.
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Time Management:
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Ability to prioritize tasks, manage time effectively, and handle multiple inquiries simultaneously.
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More information about this BPO Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given BPO Customer Support Executive job
- What are the job requirements to apply for this BPO Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an BPO Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Customer Support Executive position?
- Ans: There are immediate 1 job openings for BPO Customer Support Executive in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
