BPO Domestic/International Jobs in Chandigarh - AdroitServe Private Limited

BPO Domestic/International

AdroitServe Private Limited

0 Years

11000 - 28000 Monthly

Expired

Posted: 13 Feb 17

A Call Center Executive has to communicate very effectively with the customer and gather all possible information about the customer’s needs.
He/she should learn to question effectively and listen patiently to garner all the details about the problem.
A good Call Center Executive always communicates well and ensures that the customer’s calls are transferred to experts in case of such a need.
He/she also calls back, takes messages and sends faxes within the committed time frame.
The work of a Call Center Executive involves handling different kinds of customers.
He/she should be able to pacify an irate customer, be polite but firm with an annoying customer, help a poor speaker communicate his/her or her requirements well and assuage the feelings of an unsatisfied customer.
More often than not, a Call Center Executive has to work on human psychology to ensure that each customers are satisfied.
It’s the responsibility of a call Center executive to maintain good telephone etiquettes.
He/She should never cut a call abruptly, talk too loudly or be rude and abrupt.
A call Center executive should also acquire excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call.