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BPO / Telecaller Jobs - Coimbatore - RND Softech Pvt Ltd

Eligibility : BVSc, BBA/BBM, M.Com, BEd, MSc, B.Com, BA

Location : Coimbatore

Last Date : 26 Oct 2016

Salary : 25000 - 30000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview

RND Softech Pvt Ltd - Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  • Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
  • Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures;
  • Develop and conduct Refreshers based on Training needs for existing Agents to help prepare them for cross-project roles;
  • Evaluate clients training requirements and establish training goals/completion milestones
  • Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents;
  • Work with Call Center management staff to develop and facilitate motivational activities for Agents;
  • Preparation of Training Plans, and relevant Training reports and Dashboards.

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