BPO / Telecaller Jobs - Coimbatore - RND Softech Pvt Ltd
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
- Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures;
- Develop and conduct Refreshers based on Training needs for existing Agents to help prepare them for cross-project roles;
- Evaluate clients training requirements and establish training goals/completion milestones
- Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents;
- Work with Call Center management staff to develop and facilitate motivational activities for Agents;
- Preparation of Training Plans, and relevant Training reports and Dashboards.
Job Particulars
About Company
RND Softech Private Limited is a leading business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
We commenced operations in 1999, now, with a presence in 3 countries across 3 continents, & a comprehensive range of services across diverse business, we are one of the leading business support system company.
We are part of PSG - Karthikeya group that has its presence in Education, Health services, textile engineering, IT and ITES, provides us with a grounded understanding of specific business challenges facing global companies.
