BPO Voice Process Jobs Opening in Span core at 100 Feet Road, Avinashi Road, Ganapathy, Coimbatore
BPO Voice Process
Job Description
Looking to start or grow your career in the BPO industry? We’re hiring dynamic individuals for our BPO Voice Process team!
Position: BPO Voice Process (Domestic/International)
Key Responsibilities
1. Customer Interaction
-
Handle inbound and outbound calls with customers efficiently.
-
Respond to customer queries, complaints, and requests in a professional and timely manner.
-
Provide information about products, services, policies, and procedures.
-
Ensure first-call resolution (FCR) whenever possible to enhance customer satisfaction.
2. Problem Resolution
-
Listen actively to customers, understand concerns, and provide appropriate solutions.
-
Escalate unresolved issues to the senior team or supervisor when required.
-
Follow-up with customers to ensure problem resolution and satisfaction.
3. Documentation & Reporting
-
Maintain accurate records of calls, transactions, and customer interactions in the CRM system.
-
Update databases with relevant customer information.
-
Generate daily/weekly reports as per team requirements.
4. Sales & Upselling (For Outbound/International Roles)
-
Make outbound calls to promote products, services, or offers.
-
Persuade customers to purchase or upgrade services.
-
Meet individual and team sales/conversion targets.
-
Maintain professionalism while handling objections and rejections.
5. Compliance & Quality Adherence
-
Follow standard call scripts, procedures, and company policies.
-
Ensure compliance with quality standards, regulatory guidelines, and data security policies.
-
Maintain a professional tone and language throughout all interactions.
6. Teamwork & Contribution
-
Collaborate with team members to achieve overall call center targets.
-
Participate in training sessions to improve communication and product knowledge.
-
Contribute to creating a positive work culture.
More information about this BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given BPO Voice Process job
- What are the job requirements to apply for this BPO Voice Process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO Voice Process position?
- Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.
Job Particulars
About Company
Coimbatore 
0 to 3+ Years 
Salary not disclosed 
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE) 
